THE BRITISH LIBRARY

Innovation and enterprise blog

10 July 2018

Liz Earle MBE: live up to your brand principles which stand the test of time

Liz Earle is a household name. A wellbeing entrepreneur, TV presenter and the number one bestselling author of over 35 books on a range of health, beauty and wellbeing topics, she is also the Founder and Editor-in-Chief of Liz Earle Wellbeing magazine and founder of Liz Earle Fair and Fine, an award-winning range Fairtrade gold botanical jewellery.

What you may not have known is that when starting a career in wellbeing, if Liz needed to carry out research she would always come to the British Library. 30 years later, we’re welcoming her back to share the business story behind her success with the next generation of entrepreneurs at Inspiring Entrepreneurs: Feelgood Founders.

Liz - checking proofs - CREDIT Georgia Glynn Smith
Liz Earle, founder of Liz Earle Wellbeing. Credit: Georgia Glynn Smith

Can you tell us more about Liz Earle Wellbeing?

It’s the hub for all my written and online work in the world of wellbeing. Liz Earle Wellbeing itself is a high-quality magazine focused on food and living well. It’s based on over 30 years of award-winning advice, experience and research and is packed with tried and trusted recipes and inspirational ideas and ways to bring out the very best in you!

Alongside the magazine, I’ve recently launched the Wellness with Liz Earle podcasts, with downloads hitting 150,000. Recent guests have included the hilarious Kathy Lette, the brilliant Hemsley sisters and the gardener, TV presenter and writer Sarah Raven. 

 

What new business habits have you introduced since starting your career in wellbeing?

One relatively new habit I’ve introduced is social media engagement - it’s easy to forget how relatively new social media is, Instagram was only launched in 2010 so it wasn’t around when I was building my beauty brand. I confess I was nervous about putting myself in the spotlight, but now I absolutely love having my own voice, especially on Instagram as it’s a lovely community. Customers just love to connect with actual founders and not faceless brands. Authenticity is such an asset.

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What business advice can you offer for budding entrepreneurs?

One of my motto’s is “if it has to be now, it has to be no”. I like to be able to at least sleep on a business decision and make sure I still feel the same way about something the following day.

 

You’ve said that you have used the British Library for your business research. Are there any major milestones you’d recommend aspiring businesses always check into before they leap?

I’d say always do thorough research on any area you are looking at working in!  You need to really do your research and know your subject – and not just via the school of Google. I have a saying that it takes 30 years to build trust and 30 seconds to destroy it and I think this is never more true than in the fast-paced world we live in today. I’ve instilled in all my team a commitment to be very careful about everything they write, post and create to maintain the trust our customers have in the Liz Earle Wellbeing brand. For example, always go back to the source when quoting any study, don’t just reply on newspaper or online headlines, which so-often misinterpret the data.

 

If you were an ambitious entrepreneur attending the 'Feelgood Founders' event, what question would you ask yourself? 

What is the key to brand loyalty? To which I would say, it’s living up to your brand principles – which have to stand the test of time and not get diluted by Committee.  Brand founders are perfectly placed to protect the core essence of what their brand is about. They are the ultimate brand guardians and the only truly authentic and genuine voice customers want to listen to.

 

Liz will be appearing at the upcoming Inspiring Entrepreneurs: Feelgood Founders event on July 10, alongside Mark Constantine OBE, Co-founder of Lush, Simon Duffy MBE, Founder of Bulldog Skincare for Men and Sherille Riley, Founder of Nails and Brows Mayfair Boutique. You’ll hear the stories behind some of the best-known health and beauty brands and also have the opportunity to ask our expert panel your burning questions and make connections over drinks and canapés at the networking reception after the event (which is included in the ticket price). Tickets cost just £10 and are available here.