Innovating for Growth Diary - Sian Zeng
Every quarter, Innovating for Growth: Scale-ups chooses 18 high-growth businesses to take part in our 10 week programme designed to help business owners re-evaluate their business across areas such as marketing, products and services and business model.
We have been speaking to Sian, founder and director of luxury wallpaper business Sian Zeng, who is one of our latest Innovating for Growth cohort, to see firsthand the impact of the programme on her business. In this first installment of her diary, we meet Sian, hear about how she started her business, and discover how her first batch of Innovating for Growth one-to-one sessions and workshops have helped her re-evaluate her priorities.
'Hi, I’m Sian, Founder, and Director of Sian Zeng; we create innovative wallpapers and wall decorations that enchant and delight. Reproduced from original artwork, our captivating designs take inspiration from fairytales and the natural world, all with the intention of helping people bring art, nature, and imagination into their homes.
We sell a range of products to cater to different spaces and budgets, with our dreamy designs available as both classic and magnetic wallpapers, as well as our growing collection of removable wall stickers. Our magnetic wallpaper is one of our most unique products that allow users to place magnets onto their wall, like a fridge or radiator. Our cast of magnetic characters and illustrations were designed with this in mind; move our magnets across the surface of our magnetic wallpaper and suddenly it’s not just a wall - it’s the backdrop to a story. Since opening, our products have been featured in Elle Decoration, The Sunday Times and The Telegraph, and in 2019, we were awarded the honour of the Grand Prize at the Etsy Design Awards.
I started my company shortly after graduating from University and as a result, I had very little business experience. A creative first and foremost, part of me always knew there would always be gaps in my knowledge that could be a game-changer for my company. After more than a decade of growing my business organically and at a steady pace, I thought it was time to see how I could accelerate our growth whilst still maintaining our meaning. So here enters the Innovating for Growth: Scale-ups programme.
At the first group session with Rasheed Ogunlaru, Getting Ready for Growth, I met members of my cohort and it was so inspiring to hear their stories as well as share my own. What really resonated with me from that session was when Rasheed said something along the lines of “this isn’t about giving up the part of your business you’re most passionate about.” I immediately thought about how I had begun to outsource the creative side of things recently, becoming more of an art director rather than painter/designer for upcoming collections. This was the reason I had started my business more than a decade ago - to create unusual, beautiful illustrations for interior spaces - but the more the brand grew, the more I felt I should be focussing on other aspects. This was a big light bulb moment for me.
I really like how the course is structured, where each session leads into the next. We began with a business model workshop and then our first one-to-one session, which allowed me to really step back and see my business structure from a bird’s eye view. Then at my one-to-one with Robert Foster from Red Ochre, we delved deeply into my business structure and worked together to create a detailed plan of what to do next.
One of the main things that arose during our session was that I felt spread too thin. As founder and director of a company, it can feel like you have to not only oversee everything but do most of it too, when actually a lot of the tasks could be delegated to my team members. Robert suggested I create a delegation stack to help me categorise tasks into ones I can delegate, automate, divest or outsource. Once I’d done this exercise, I found I’d freed up lots of my time already.
As a high-end wallpaper company, we’ve always paid lots of attention to branding as it is an integral part of the quality and craftsmanship we portray. Our message has always been creating luxury, innovative and dreamy wall coverings for the home. During my workshop with ABA Design, I was presented with the personality archetypes. It was here I discovered there were more elements to our brand personality and I was able to refine it even further, making it easier for us to feed all our designs into our values.
Our archetypes were ‘the creator’, ‘the explorer’ and ‘the magician’. I always felt like creativity was integral to our brand, and with exploration, this definitely ties into the adventurous element of our designs, as well as my constant experimentation with new technologies in the design process of our wallpapers. The magician part surprised me the most but makes a lot of sense; many of our designs contain magical elements, such as a bear riding a crane or flying hands that look like birds in mid-flight.
Over the past few years, I have noticed a clear trend, where our company’s growth is directly linked to the release of new collections. As a result, I made it my priority to release collections more frequently and bring in help to facilitate faster product launches. During my product and service innovation session with Fluxx, we discussed how I could make this process more efficient. They suggested I should write down every step involved in the development of a product so I can see how much involvement is necessary from me at each step. From there, I can decide where I can bring in help, tighten up the process and minimise my workload, so it can be focussed elsewhere. This really helped me to oversee a very integral element of the business that will enable us to accelerate our growth.
I have very much enjoyed the first half of the programme and feel it has already brought tangible benefits to my business. I am more confident about the direction we need to take as a brand and how we can grow with our core values in mind. If you would like to explore our designs and keep up to date with our journey please follow us on Instagram, Facebook, Pinterest and Twitter.
In a month’s time you will hear from me again about the second half of the programme.
Until then, wishing you all lots of magical moments!'