Innovation and enterprise blog

30 September 2020

How the BIPC can help you Reset. Restart

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What does the future of business look like? In normal times many things can be uncertain, but with a pandemic almost everything is - demand might have increased, operations closed, plans paused, or business models changed entirely.

We know that businesses need as much support as possible and we’re here to help. Our newly launched free Reset. Restart programme helps you to understand your business, give you the tools to plan for future success and prepare for change in the short-term. The BIPC is here to help you take the power back and become more resilient, sustainable and agile.

To tie in with the launch of our new programme, we are featuring just a small selection of businesses who have come through the Business & IP Centre’s doors throughout the years and who have successfully adapted during the COVID-19 crisis.

Becky Griffiths is the founder of Mother’s Ruin and a former Innovating for Growth alumna, who’s been running her business in its current format since 2014.

“I manufacture a small range of alcoholic drinks from things that I grow or forage. So, by a year-long process of cold infusion I make fruit liqueurs, sloe gin, damson gin, etc. I also make two distilled gins, for which I grow some of the botanicals. On top of this, I run a small weekend cocktail bar, which showcases the products I make... A bit like a brewery tap room, the building I rent acts as manufacturing unit, bottle shop and bar. I also sell my products wholesale to local delis, bars and direct to the public through my website. There are lots of different strands to the business which I think was my saving grace when COVID-19 came along!

Mothers Ruin Gin Palace building

Due to the pandemic, we had to close the bar, which can be up to 90% of our income in some months. Very quickly I saw that alcohol was considered essential shopping (phew!). So I set up myself as an off-license with a table moved out into our doorway – we opened the day after lockdown. We had a lot of people come and buy direct from us – being an outside activity I think people felt safe.

The established online business went crazy. I offered free delivery to a fairly wide area of East London, which I did on my bike. I also created some new products, a hand sanitiser, two bottled cocktails which had previously been favourites in the bar and a bar in a box, where people could buy gin, tonic, snacks and have it delivered to their door. The new products and the free delivery were both taken up well by customers. And so we stayed connected to our customers and got by pretty well throughout the months of closure.”

Mother's Ruin gin bottle on bed of botanicals

Another business who has continued to flourish throughout the pandemic by capitalising on the benefits of an online offering is I Can Make Shoes. Its founder, Amanda Overs, explains how she’s managed to keep her head, or should it be feet, above water.

Amanda Overs, founder of I Can Make Shoes in her office

“During one of my mentoring sessions with Innovating for Growth delivery partner, Fluxx, they helped me realise the importance of starting an online community, which I went on to do. This community has steadily been growing and when COVID struck (which, in theory, should have put me out of business). I spoke to this community and heard what they wanted, which was online courses. I quickly pivoted my business, filmed and released my online course in two weeks and have since made over £100,000 of online course sales in under six months. It's kept my business open, my staff employed and opened up a whole new revenue stream.”

A woman holding shoes she's made with I Can Make Shoes

For Becky and Mother’s Ruin, it was also a good time to reflect on the business. “An opportunity to ask myself if I were to do it all again would I do anything differently? We had to incorporate COVID-19 secure regulations into the re-opening of the bar on Saturday 4 July, but it has also actually enabled me to do things I had wanted to do i.e. Table service, a smaller more sustainable menu, better use of staff resources, a lower impact business with lower overheads – all good.

Plus, I had been quite old school in my approach to the business, never borrowed any money and have no debts. I have always run the business in a way that has felt personally sustainable – and not having to worry about servicing a debt is great.

One thing the Innovating for Growth programme taught me when I thought I was looking to scale-up (as I thought this was the way that businesses inevitably must progress), was a clearer understanding of what I didn’t want. Which is a difficult but extremely useful lesson! Not to be confused with feeling like a failure because you don’t fit with what appears to be the standard of success...”

Another business, who previously used BIPC Norfolk for support on intellectual property, has also used this as a time to reflect and refocus their business. Hazel Russell, co-founder of The Wood Life Project, had onboarded over 20 retailers when they launched to wholesale in September 2019 and she partnered with Not on the High Street and Joules a couple of months later. By January 2020, they were looking to increase this number to 45 after a successful trade show. However, when COVID-19 struck, retailer orders stopped and conversations were put on hold.

Hazel and her husband Jimmy

Hazel explains, “This enabled us to focus our efforts on our online sales, via our own website, as well as Not on the High Street and Joules. We worked on our SEO/CRO, blogs, and used social media platforms to drive sales and grow brand awareness. As a result of this, our sales far surpassed those experienced last Christmas.”

Hazel continues, “The rise in sales can of course be explained by the change in consumer habits in the lockdown period; shoppers were no longer hitting the high street to find gifts for loved ones, they did this from the comfort and safety of their homes instead.”

Much like Becky and Mother’s Ruin, The Wood Life Project were also able to work on their sustainability, “During this period, we spent time preparing for becoming Grown in Britain (GiB) certified, and successfully gained accreditation in June. We also gained our Forest Stewardship Council (FSC) accreditation in July.”

The Wood Life Project children's plates

Hazel is now looking forward and is currently working on a new range of products to complement their existing product range. These include seasonal children’s products especially for Christmas as well as some products for adults and the hospitality trade. They are also now back in discussions with the large retailers too. Watch this space for The Wood Life Project products in a retailer near you soon!

New products and innovations are continuing to pave the way for businesses to continue trading and move forward. Innovating for Growth alumna, Central Vision Opticians, founded by Bhavin Shah has done just that. Bhavin explains “We’ve had to adapt the business as a result of coronavirus and I believe it has had a positive effect. We were already a multi-award winning practice and I’ve always been looking at ways to innovate and offer more to our patients. As a result, safety now became a very important priority in a way that we’d never considered before. Not just for our patients but for my staff and myself. I re-mapped our entire customer journey from the point of first contact, to when patients entered the premises, how the examination was conducted to trying spectacles. After identifying all of the potential risk points with my staff, we planned and found ways to make everything as safe as possible.

I had been planning to invest in new technology that would allow us to examine our patients’ eyes in more depth, so we could identify problems more quickly and accurately. This technology also had the benefit that we could examine patients without getting as close as before, which meant that it would be safer as well as more thorough.

We also noticed a few common symptoms that patients were experiencing as a result of lockdown and working from home. Many children have become more short-sighted because of reduced outdoor time, excessive screen use and close-up work. We had already been successfully working on innovative programmes to help reduce the rate of this type of deterioration, so we were able to help many children who became short-sighted (myopic). We also noted a surge in patients who were experiencing symptoms of eyestrain as a result of working from home and additional VDU/screen time. We created blog posts and information guides to help alleviate the symptoms from home where possible and invited those with lingering eyestrain to attend the practice for a specialised assessment to solve their problems.

I believe that the crisis has helped to focus the way we help our patients and has increased the value we can offer in keeping their eyes safer and healthier with better vision than ever before.”

For Becky and Mother’s Ruin, there continues to be positivity, “It is hard to know what the future will bring for us. What the crisis has taught me is that the business does have a good resilient core, and that we can only live in the moment and try and respond creatively to changes as they happen. So I ask myself, is everything OK today? This week? And if so, I think that is all I can hope for, and I am grateful! I think being a tiny multi-stranded business makes all this possible.”

If you are looking to Reset. Restart your mind set, business model, market opportunities, customer offer, social and environmental impact, products and services, marketing, finances, funding options or digital productivity, visit our free programme page to find out more and to sign up to our webinars.

24 September 2020

A day in the life of… Hazel Russell, co-founder of The Wood Life Project

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Hazel is the co-founder of The Wood Life Project, alongside her husband Jimmy. The Wood Life Project manufacture beautiful, innovative, eco-friendly, practical products for the family home, with a focus on mealtimes. The product range consists of children's tableware, pet bowls and a range of boards for grown-ups. All products are manufactured in the UK and use sustainably grown and harvested wood from the UK.

Since launching to wholesale in September 2019, they now work with 50 retailers, sell via their own website, as well as through Not on the High Street and Joules.

Hazel Russel at Top Drawer

Hazel and Jimmy first sought support from Business & IP Centre Norfolk, at Norfolk and Norwich Millennium Library, for help with Intellectual Property. They then went on to get further support from a Menta Business Advisor. They contributed to the BIPC report, Democratising Entrepreneurship, and were invited to the launch event at the House of Lords, hosted by Lord Bilimoria.

Life in a product business start-up with multiple sales streams means that no two days are ever the same. I have to wear many different hats; head of sales, head of finance, customer service, supply-chain manager to name but a few.
So today my day has consisted of:

5.30 Alarm. 6k run and upper body weight session. Exercising first thing is a non-negotiable for me as it helps me start the day in a positive way, where I feel great and have time to myself. This morning I listened to an audiobook, Oversubscribed by Daniel Priestley.

6.30 Get myself showered and dressed.

7.00 Get the boys breakfast and ready for school.

7.30 We leave for the drive to school. Back home by 8.30.

8.30 A quick clear up of the house (from the carnage that is left from the children!) and then I sit down at my desk to begin work.

9.00 Following up on the leads from virtual trade shows we have been exhibiting at, a new experience as we would normally be at a trade show in person as I write this. I have really missed meeting all the lovely retailers in person and the buzz that comes with exhibiting at a show. Is this the future of events like this?

The Wood Life Project dog bowl

9.30 Answering emails, engaging on social media and invoicing.

10.00 Time for a Zoom meeting with our local Innovation Centre. We are investigating ways of improving our supply chain, in particular logistics. We are passionate about ensuring our supply chain is transparent and as ethical and sustainable as possible. We are striving towards eco-excellence and will not stand still on our journey. We are also looking into what grants may be available to us, so a really useful session.

11.00 Packaging review for new product range. We are about to launch a range of boards for grown-ups and some Christmas-themed tableware for children. We are working with a graphic designer and have a lot of packaging copy to approve.

13.00 Check in with our manufacturer. We have recently become FSC and Grown in Britain certified, and we had a big delivery of certified material arrive with the manufacturer. There are new procedures in place to ensure all material is segregated correctly and recorded throughout the processing of the material, so a quick call to ensure all procedures had been followed correctly was a must. We are also beginning development on some children’s cutlery, to complement our children’s tableware range, so we discussed a number of manufacturing methods to come up with the best designs which are also efficient on the machines.

14.00 Packaging up orders, including gift-wrapping and gift tag writing (I love this part of the day as some messages are so funny and sometimes very random!). Today was a fairly quiet day for orders… The calm before the storm of the Christmas period!

The Wood Life Project Christmas tablewear

14.30 Post Office run for all of the day’s orders. Luckily, we have a very patient post-mistress!

15.00 School run. I love picking the boys up from school and hearing all about their day. They have adapted really well after having nigh on six months off school and have had their first full-week back at school.

16.00 Back home and time to prepare the family meal.

17.00 Family mealtime. A really important part of the day for us as a family. We love having this time to connect with each other.

18.00 Family time.

19.00 Bedtime for the children.

20.00 Sometimes I will log back on and finish off any work, but mostly I try to relax with my husband and switch off.

22.00 Bedtime.

15 September 2020

A week in the life of… Peter Hill, founder of Petvictus

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This month's blog follows Peter Hill, who in 2018 appeared on BBC's Dragons' Den and won an offer of investment for his inventions, Pedaldish: The Lunchbox for Pets and Katfone: The Ultrasonic Whistle for Cats. Peter used BIPC Birmingham to get advice on registering his trade mark. Since then, Peter has gradually reduced his day job hours and this week he's got a big decision to make...

Peter Hill in a factory with Pedaldish

As well as the product side of my business, I’ve developed a series of lectures, team games and skills workshops to guide people through the core skills needed to start a new business. This summer, I have a decision to make: do I sell my inventions and focus on public speaking? This is the week I made my decision.

Monday 10.00. Wake up. As a night owl, I’m rarely asleep before 01.00. A product order came through, last week, for 210 Pedaldishes and 500 Katfones. I said I’d ship the order this week, without having double checked that I’ve got the stock ready, and the clock’s ticking. I might have to spend today assembling Pedaldishes from parts, to make up the order.

13.00. The warehouse guys are being amazing. We’re just six products short, so with a quick bit of assembly and a quality check, the shipment is ready to go.

16.00. I email the warehouse the shipping documents and confirm with the customer the order will be with them on Thursday.

17.00. I log off the computer feeling I’ve forgotten something. I haven’t, but being a one-man band, I’m always asking myself whether I’ve missed anything.

19.00. The weather is getting hotter. I go for a country walk and make plans for next weekend. Coronavirus restrictions have lifted in Wales and I’ve made plans to go camping.

Daily score: Usefulness: 75%, Enjoyment: 30%

Tuesday 11.00. I still have a part-time job at the local council. My trade is as a community worker. This is less glamourous than being an inventor and entrepreneur but it has a guaranteed income, and is much more interesting than handling stock shipments. I’m now working from home; Skype is my only means of interaction with my colleagues. It’s a rubbish substitute for real contact.

Daily score : Usefulness: 50% Enjoyment: 60%

Wednesday 16.00. The Library of Birmingham's BIPC has asked if I’d be interested in doing some more business presentations. The most enjoyable parts of my business have been conducting lectures, team games and skills workshops.  Since winning investment on the BBC’s Dragons’ Den, I’ve been in demand as the most minor level celebrity you can imagine. I spend today designing a new business team game around eggs. The teams have to buy materials to protect an egg, which is then thrown out of the window. The team who protect their egg, and spend the least amount of money win; this is great for teaching planning and budget management, but I need to think about health and safety.

Daily score: Usefulness: 65% Enjoyment 70%

Thursday 15.30. I get confirmation the shipment, I sent on Monday, has arrived. I quickly cut and paste an invoice and email it. My thoughts turn to the weekend ahead and my greatest passion: the outdoors.

18.00. One of the great things about being in business, is that you network and hear about new ideas and products. This February, I found out about a product called Tent Box. It’s a solid frame pop-up tent which fits onto a roof-rack. With one fitted on top of my car I now have an instant place to sleep in isolation, even if the campsites are not open.

22.00. The car is packed and my kayak strapped down on the roof.

A view over a north Wales tidal estuary

Daily score: Usefulness: 40% Enjoyment 40%

Friday 6.00. I discover there is a 6am, as well as a 6pm! I’ll tell someone when I’m more awake; for now the beaches, rivers and hills of North Wales are calling.

14.00. I park on a pathway on the edge of a deserted tidal estuary, Snowden in the distance. Checking the tide times, I can see how far the water will come tonight. As long as I park up at high tide, I’ll have 12 hours without the risk of being carried away. Having been in self-isolation since March, I’m finally in true isolation. My phone is turned off. And my thoughts switch on.

16.00. I’m walking along a deserted sandy beach. I invented my last business team building game here, maybe I’ll find inspiration again. After walking in the surf for two miles, passing one person, I’ve come up with an idea for my egg dropping team building game; what if I tell the participants, the week before, what the game is? The really astute ones can go online and look up the best ways to protect an egg and maybe even practice. This will show how valuable prior knowledge and experience is when approaching a business task. I begin to wonder if I sent an invoice for the last order of Pedaldishes and Katfones? My inspiration, like the sun, is falling.

20.00. I’m sat by a river with a coffee made in the local pub. Dyslexia means that I rarely read books, but since the invention of Audible.com, I can listen to the world’s finest literature. Today, I’m listening to the autobiography of comedian Eddie Izzard. I gave up hosting my own stand-up comedy show to invent products. Maybe I should combine the two and focus just on business presentation.

23.30. With the high tide come and gone, I pop open my roof top tent, modified since purchase with every gadget and comfort, and drift asleep on the four-inch memory foam mattress to the sound of the waves.

Daily score: Usefulness: 35% Enjoyment 85%

Saturday 8.30. Worried that I might be breaking some obscure by-law, I wake up quickly, compress down my tent and watch the rising sun. Today I can walk, kayak and swim, with my phone switched off and no one to speak to.

18.00. With a day spent on the beach and trekking into the hills, I wonder if I should focus my efforts on being a business speaker 100%; it feels like the right direction.

21.00. I may have miscalculated the tide. With the water rising I’m in danger of being flooded. Always have a plan B: I can retreat to higher ground. The tide licks the car wheels, and finding them not to its taste, retreats. Time to relax again and watch the sky turn every shade of blue to black.

Peter Hill with his kayak on a river

Daily score: Usefulness: 5% Enjoyment: 90%

Sunday 16.00 With the risk of rain forecast, I make my way home, via a night-stay in Shropshire at my parents’ house. I walk through the pine woods and cross the place where I first thought up the name Katfone. A wholesaler has emailed me an offer to buy the brand, and the remaining stock. My designer wants to run with Pedaldish. Maybe it’s time to move on.

Daily score: Usefulness: 20% Enjoyment 70%

Monday 11.00. I drive to the River Severn outside Shrewsbury and kayak 12 miles, downstream. I always imagined, when I didn’t have to work full-time, that I would spend my Monday mornings on the river. In the last four years, I’ve managed it three times.

21.00. I’m back home. I have a name for my new venture as a business presenter: Peter the Speaker. I’ve bought the .com and drafted a logo. Now all I have to do is agree to sell Katfone and walk away. I’ll leave it until tomorrow or maybe the day after…

Daily score: Usefulness: 20% Enjoyment 80%

06 August 2020

The beer lover’s guide to the perfect IP brew

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Since Babylonian times, humans have been in search of the perfect beer brew. The brewing business today is a testament to the originality and passionate dedication of its forebears.

Each generation has created beers that have inspired the next while building a major industry.

Beer and commerce are an easy blend but what’s the one key secret to brewing success? Earning from your brewing creations by protecting the Intellectual Property that made them.

If you have developed a novel invention to brewing, a unique brand or a secret brew that gets people at the bar talking, then Intellectual Property is something you should invest in to reap the rewards you deserve.

Here are four different forms of intellectual property every new brewer should consider.

Brewing breakthroughs with technology

The sheer size and volume (literally) of the brewing industry means that it’s constantly innovating. So it’s not surprising that there’s some pretty clever technical innovation happening around the brewing and bottling process too.

If you’re a keen inventor, find out what some of the big problems that need ‘fixing’ in brewing today and ask ‘could you engineer a solution’?

If so, you’ll soon encounter the remarkable world of patents. A patent is an exclusive right granted to the maker of invention. It is a form of Intellectual Property that protects technical innovations. The innovation is eventually made public in exchange for the owner having a monopoly on the idea for a period of time (usually 20 years).

My favourite example from a past brewing patent is the story of William Painter. You may not have heard of him but without doubt you will have benefitted greatly from his invention, the ‘Crown Cap’ bottle top. Or in patent speak, ‘a bottle sealing device’.

William Painter was an accomplished inventor with a keen commercial eye. His devised a way to effectively seal a bottle of beer to prevent it from going flat. This involved a sealing disk topped with a metal cap. The advantage too was it could be opened easily. Perhaps you’ll recognise this from the patent image below?

Patent for William Painter's bottle sealing device

We’re still using the same basic technology on bottled beer and soft drinks today.

In 1894, when Painter was granted his patent, there was no shortage of bottle sealing devices but his particular patent (US468258) ensured bottling could be mass produced, increasing supply and meeting demand from a very thirsty public.

Painter himself went on to found the Crown Cork and Seal Company and quickly developed manufacturing technology to enable his patent’s potential to be fully realised. The company was immensely successful and is trading today as Crown Holdings Inc.

The lesson here is that if you find the right problem with the right solution and obtain effective Intellectual Property protection with a well drafted patent, it can be a significant advantage in a highly competitive market place.

Brewing up an awesome beer brand

Beer has personality. It has unique characteristics all to its own particular brew. It has heritage and modern edge with everything in between. Local, global, national. There’s a beer brand to suit every taste.

There are thousands and thousands of them. And a registered trademark for each.

You may have heard of the beer brand Bass. That brand has heritage, and is also UK trademark number UK00000000001 from the 1st January, 1876. The registered trademark is still in force today and no doubt worth more than every penny of the original registration fee!

Bass beer logo

 

The Bass brand also benefitted from what we nowadays call product placement. It’s not too discreetly featured in the French artist Édouard Manet’s famous, “A Bar at the Folies-Bergère”.

But beer brands rarely demure.

If we look at a modern brand such as Beavertown, they like so many beer brands, have registered their trademark too. The name is just too recognisable not to.

You can do this too. There’s a database of existing marks to check your own mark is original and to help decide what classifications of trade to choose.

Because it’s not uncommon for beer brands to produce all manner of merchandise and marketing material, so why not maximise the reach of your trademark by applying in a number of different trademark classifications?

With so many beers on offer, the beer brand you want to brew will need to be your unique identifier. Your trademark is, to put it simply, the legally registered name and/or image of your brand. It protects you by preventing others from blatantly copying or ‘trading off’ your good name and reputation. If you find yourself in that unenviable situation (and plenty have), the registered trademark is your comeback to cease and desist unfair imitation.

It also represents the incredible value of your brand. And because your trademark is your intellectual property, you can sell it or licence it to whomever you choose. It’s what will earn your reward in the future for all the thousands of hours of hard brewing.

To discover more about patents or trademarks, visit our website.

Beer that creates a first impression.

To own a registered design is to have rights over the appearance of a functional object that can include colour, shape or even texture. The form is what creates its appeal as a marketable object, instantly recognisable.

As one form of Intellectual Property, registered design is worth considering. Especially if you’re producing a beer product that wants to be distinctive.

For example there are many distinctive shapes of beer bottles that are themselves an identifier for the brand just as much as a trademark is.

And this is not only something for new beer brands striking out to get noticed, registered design is used by older established brewers as well.

Affligem, is a beer brand with an astonishing heritage, coming close to one thousand years of brewing history. But a brand with such pedigree still values other Intellectual Property assets, even if the taste of its brew is so famous.

They too have a registered design on their classic bottle shape.

Affligem beer bottle

If it’s something a thousand year brewer would have, why not consider it as a new brewer?

You can register a design with the Intellectual Property office and the Business & IP Centre runs regular webinars on it. See our upcoming webinar schedule.

The secret bit behind the beer magic.

If you’ve spent hundreds of hours in the quest of brewing perfection, and you think you’ve found it, what’s the best way to protect it from the rival brewer next door?

The answer is disarmingly simple; keep it a secret.

Don’t underestimate the importance of keeping trade secrets in the brewing business. Plenty of brewers rely on it.

A proper definition of a trade secret is a technique, process, formula or method of creating something that has commercial value and is known to only a limited number of persons. It is often kept secret through the use of legal agreements (such as employment contracts) or non-disclosure agreements (NDAs).

Unlike all of the other forms of IP mentioned, this is known as an unregistered right. Meaning you don’t have to register the secret with a governing body. It is yours to keep and the length of time is how long you want the secret to be kept.

A good trade secret is also good for the brand. It helps create a mystery around the product and keeps people guessing to how it was made.

Four cheers for IP

These are four forms of Intellectual Property every beer lover and maker should consider. You can pick and choose which of these works best for you. Maybe all of them. It’s all up to how you innovate, create and ultimately protect your most valuable asset, your own unique IP brew.

Jeremy O'Hare is the Business & IP Centre's Information Expert. You can find more information on intellectual property and the Business & IP Centre's upcoming events, by visit bl.uk/bipc.

29 July 2020

A week in the life of... Olivia Thompson, founder of Akila Dolls

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Olivia Thompson is the founder of Akila Dolls launched nine months ago after Olivia left her full-time job in a law firm to become a carer for her then seven year old daughter. It was on a shopping trip with her daughter, Amira, that they both noticed the lack of diverse and disability dolls in the high street shops. With only a few savings Olivia began work on the doll illustration, packaging and concept book. During a global pandemic and homeschooling her daughter in June 2020 she successfully raised £6,000 through a crowdfunding platform to begin the manufacturing of the doll prototype. In the early stages of the business, Olivia used Business & IP Centre Leeds and one of their IP sessions.

Akila Doll

Monday I love waking up on a Monday knowing that I’m working for myself and doing something I am really passionate about. No more rushing out the house before 7am trying to get my daughter to her childminders house before I start work. My daughter is now at an age where she can generally sort herself out in the morning. We’re currently coming out of a three month lockdown due to COVID-19, so my daughter has been at home since March. I try to get started on work by 9am each morning, using my dining table as my work desk. I always start my day by checking my work emails and seeing what appointments or commitments I may have that day. After responding to some emails I post on my social media accounts my morning motivation quote and check my notifications. I receive an email from Leeds City Region Enterprise arranging a meeting for next week to discuss innovation support so I can develop my product further. My work day ends at 3pm as my daughter has her piano lesson at 3.30pm

Tuesday Work again starts at 9am after getting my daughter ready for the day. I post on my social media every morning with a motivational quote and any new updates I may have for my followers to keep them updated on my business development. I usually plan my posts ahead, so that I can keep organised. I reply to any comments or messages I may have received. This helps gives my businesses page maximum exposure and to also stay connected with my followers. My daughter has an appointment at 10.30am with our family support worker Mel, after not seeing her in over four months it’s lovely to get back into our routine and have a good catch up. It’s also important for Amira to start getting out of the house and socialising with other people. She had a lovely morning painting and telling Mel all about her upcoming birthday. I spend the afternoon researching fabric manufacturers in the U.K. Myself and my friend Sophie designed an exclusive range of fabric swatches a few months ago for the dolls clothing and accessories.

Akila Doll

Wednesday The day starts like every other day, unfortunately Amira is not having a good day. After calming her down we go on a trip to the park and anything work related is put on pause until she’s in bed. It’s times like these when she really needs me and I’ve got a busy work schedule I have to prioritise what’s more important, obviously that’s Amira.

Thursday Today I have a meeting booked in with student from Leeds University who is doing her masters dissertation on nascent entrepreneur facilitation in the black Caribbean community in the U.K. We had a lovely talk discussing social capital access for black entrepreneurs and whether its use has seen elevations in ones entrepreneurial success. I finish my day having a meeting with my website designer Shaun.

Akila Doll

Friday On Fridays I plan the Instagram and Facebook schedule for the week ahead. Instagram is becoming a big part of my business, within the last three months I have almost 600 followers. I check my calendar for the week ahead and make sure all my meetings are scheduled in. By planning ahead it makes my life a lot easier, especially with Amira’s autism, you never know whether a day will be good or bad. Tonight is an extra special night for me as I am finally able to go out and celebrate all my achievements these last few months with my best friend Chloe.

Weekend Once the weekend arrives it’s time to spend time with my daughter and family. We enjoy going on drive to the countryside, and just switching off. Anything work related will wait until Monday.

16 June 2020

A week in the life of… Rachel Jones, founder of SnapDragon Monitoring

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Rachel Jones is founder and Head Dragon at SnapDragon Monitoring in Edinburgh. SnapDragon delivers online brand protection, seller insights and market intelligence to brands around the world. Rachel founded SnapDragon based on her experiences of defending her first creation the Totseat – a washable squashable highchair for babies who lunch – from counterfeits. The British Library's Business & IP Centre played a significant role in the market research undertaken for both businesses. Most recently Rachel was the first Entrepreneur in Residence at BIPC Glasgow, based at the Mitchell Library. SnapDragon is the recent recipient of a Queen’s Award for Innovation 2020.

SnapDragon team

Groundhog Week... It’s the first week of May. My favourite month. Usually. Awoken by insistent birdsong at 4am after yet another sporadic night of what could only be defined as a snoozing. Might as well get up. Husband is dressing, in preparation for 5am call to Singapore. Dog peed, fed enough to tide her over til 6am, mug of welcome tea and a couple of hours work before breakfast and a rigorous walk. My makeshift ‘office’ is a corner of our sitting room, sandwiched between well-thumbed texts and an ancient sofa of memories. My desk, an extended (vertically) dressing table inherited from my late mother, which previously housed small geological specimens, now with ergonomic investment to help 100+ hour weeks.

We’re in lockdown. The middle? Still the beginning? Either way the hell persists. One day we were in the office, the next was a work from home trial. Not one technical hiccup. So we didn’t go back. We’re incredibly lucky. We are healthy, there’s food in the fridge and there is work to do.

But I’m a lousy mother currently and this bothers me. Greatly.

Edinburgh's blossom

A recent catch up call with a close friend, thankfully not on Zoom, has wrenched my jealous heart. Furloughed happily on a lovely salary, painting the house, gardening furiously, enjoying having University-aged offspring at home and imagining retirement. Other friends struggle valiantly on: juggling working and childcare, home schooling and life as single parents, life in a flat, responsibilities for the vulnerable, loathing their living companion/s, not enough money or patience to go round. And those in the middle, silently weeping with responsibility weighing heavily on hearts and mind. At the front line of caring, mending, selling, delivering, collecting, working to keep the economy going. Mouths to feed, and not just their own.

Livelihoods of many many families lying firmly in their laps.

I’m one of the latter. Not brave enough to be a front-line carer, but working day and night to keep a business afloat (and ignoring my family, I’m sorry to say, while I do so). I am horrible to live with. My team of 26, of whom I am inordinately proud, need their salaries, motivation, and sanity and our clients’ businesses need us to keep them profitable. I will not let the virus get the better of me.

SnapDragon Monitoring fights fakes online. We identify and remove infringing products from online marketplaces, social media sites, and websites. We use intellectual property (IP) to remove the fakes and fakers. Copyright – words and images – trade marks, design rights and patents. It’s cheap and efficient. Four minutes to remove a link from, say, Amazon, with the correct IP to prove originality. Why bother? At best, fake products cause disappointment. Less brilliantly, serious harm. Take brakes or beauty products and you can be scarred for life. Meanwhile those profiting from the sale, fund drugs rings, prostitution, drug trafficking and worse. And the brands being ripped off? All too often suffer in silence. As can their customers.

Fakes are no longer the domain of luxury goods. And with COVID-19, according to Europol, sales of online fakes are already up 400%. The uninitiated, forced into remote shopping, are being too easily scammed and need help. Week two of lockdown saw 50% of our much-loved client base, most of which are SMEs, pause their subscriptions. We couldn’t blame them. Supply chains were stuck in China. Shops were closed. Staff furloughed. Income non-existent. But sales of fakes proliferate, so there’s the moral dilemma of knowing our technology is much needed versus the financial dilemma that we all need to eat. It turns out, there’s really no choice. Half the team is furloughed to stretch the budget. Those part-time, juggling childcare and home schooling, the first to appreciate the option of being so. I vow (silently) to ensure a working from home allowance rewards the committed for future adventures (and paying the bills of course).

Rachel's dog at the bottom of Arthur's Seat

This morning, pre 6am, I meet yet another iteration of the weekly cash flow forecast. I hate Excel but thankfully our FC is amazing and he makes the spreadsheets sing. Today’s priorities are projections, our weekly leadership team meeting, one of the thrice weekly whole team updates (key points from which are circulated by email to everyone); understanding the new funding options being launched today and applying for whatever is appropriate, following up an enquiry about supplier validation for PPE (which has become a core competence suddenly); ensuring bright, sparking new inventors aiming for crowdfunding have considered what intellectual property they should register and recommending the British Library, the Intellectual Property Office and the European Intellectual Property Office as excellent resources.

An office visit is mandatory: to collect the mail and to run the taps (to avoid legionella and ensure compliance with our landlord’s edict). It’ll be nice to have an additional excuse to get out, other than the dog. Will check in with various mentees, not least those gathered as part of my Entrepreneur in Residence-ship at BIPC Glasgow last year. Life for some is not at all easy and it’s really important that entrepreneurs who live alone are not feeling even more isolated than usual. Then there are our Board papers to circulate, although I suspect the Board is rather tired of my updates, and others’ Board papers to digest for the voluntary boards of which I am part, for later in the week. Groundhog Day should still be only a film.

The highlight will be planning, at some point, deliveries to each and every one of the team to celebrate next week’s announcement that SnapDragon is to receive a Queen’s Award for Innovation. We plan a Zoom party with miniature bottles of fizz delivered to all. Tech businesses are very rarely awarded this accolade. The thought of being able to make this award public spurs me on.

The team celebrate a delighted email from an Australian client as to the efficient identification and removal of a frightening number of fakes professing to be his product. Someone has a birthday and is enjoying the cake I had dispatched from the local baker, who has pivoted from corporate to home deliveries. We discuss topics for the weekly Lunch and Learn, and issue covert instructions for an online gathering at 6pm the following week, eluding the rationale.

Somewhere there needs to be time to wave at the long-suffering family, eat, ignore eight feet of clean washing (I measure it vertically), drink tea, brush my teeth and send virtual hug texts to family and friends. I miss the hugs. Mustn’t forget the food run for isolating next door neighbour. Sanity, such that it is, is necessitated by the dog’s need for a vigorous stride up Arthur’s Seat (Edinburgh’s extinct volcano) after breakfast, or round the local golf course, thankfully currently free of calls of ‘fore’. The blossom, birdsong and oddly-coconut-smelling gorse provide all to brief opportunities for the odd deep breath. There isn’t an empty minute. At midnight, I stick a ‘thank you’ note on the dustbin for the refuse team, as no one felt up to drawing a rainbow. 

View from Arthur’s Seat

Postscript Second week of June
SnapDragon Monitoring, the proud recipient of the Queen’s Award for Innovation, is on track. Most of the Dragons are back from furlough working, at least from their kitchens, and planning holidays – which lightens my heart. 

The ergonomic investments in the sitting room have proved their weight in gold. The family has nearly forgiven me (the pile of washing has not).

The business is, almost, overwhelmed with work and positivity: those who paused their services came back much quicker than anticipated, so the counterfeiters are no longer winning; there is a stream of new clients to onboard; the team is happy and healthy; we are planning a socially distanced, super-safe and supportive working environment in the office; the tech sprint is ahead of target.

And my spreadsheet is singing. Onwards.

21 May 2020

Heart Street - the survival of a vegan street food business

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Evie-May Ellis, founder of vegan street food business, Heart Street, who used BIPC Norfolk to help start-up her business, gives an honest insight into her business during lockdown...

Evie-May
Evie-May, founder of Heart Street

I never enjoyed cooking. Ever.

As part of my home education development, my Mum would often encourage me to take interest in ‘hands on’ activities but I was having none of it. I was never happier than when I was curled up with a notebook, planning a million and one random projects that I believed would be "the next big thing." One of my favourite projects was organising and leading garden tours around Mum's flower beds and our fishpond. The guest list usually included the local vicar and a myriad of elderly ladies with names straight out of the murder mystery programmes my Mum enjoyed watching in the afternoons.

I loved planning, but I never liked cooking.

Food dominated my upbringing, being a symbol of love and affection from both my Mum and my Grandparents. Sundays and special occasions were for incredible roasts laid on by my Nan, with the best cuts of meat and endless silver dishes filled with roasted spuds, Yorkshire puds and multi-coloured veg. When Mum went to work, and my sister and I would work on our studies (and multiple viewings of Sister Act), she would always fret about there being enough food in the house, despite the fact she had stock piled enough to survive a zombie apocalypse.

Skip forward 10 years and you will find me handing out dishfuls of homemade chilli, feeding the array of lovely customers that visit my street food stand, Heart Street, and spreading the message that food is one of the greatest joys in life. This is just one of the amazing privileges that have come my way since I launched the business in April 2019.

I always knew I wanted to run my own business. From the garden tours to my Open University Business Degree, I loved to organise and execute plans and to learn about the processes of ‘business’. Even during my, much misplaced, desire to be a performer I always knew what I really wanted was a cabaret club or a dance troupe. Something I created and that embodied my passions.

Working my way through a number of jobs (recently revealed during a Zoom quiz, that number is 25), I fell in love with hospitality and worked my way to management. During this time I became vegan and started triathlon training. This combination fuelled my love for food as I saw how it could make me stronger and fitter. Plus, vegan cooking is amazing!
With my passion for planning, my restlessness in employment, my love for and connection to food and my ability to cook pretty decent vegan fare, it was inevitable. The natural development was to quit my very well paying job, take all my savings and get into debt to launch a very niche street food business in rural Norfolk.

Heart Street menu

Although I run Heart Street by myself, I never would have been able to get this far without the amazing support of my friends and family and the resources available to me through organisations including NWES and BIPC. I had frequently attended NWES workshops with various business ideas, none of which were viable. But in 2018 I attended a one to one meeting and pitched the idea of Heart Street.

You know, this could work.”

Those words stayed with me, through putting together a wildly optimistic business plan and receiving my start up loan, and I knew I would finally achieve running my own business.

NWES helped support the entire start-up process and provided me with information on the BIPC and the amazing services they offered. There was a wealth of support and contacts to offer advice, and many courses available — I specifically participated in any social media focused training. The most beneficial interaction came from a one-on-one with an accountant during my first year of trading — without that meeting, which was completely free through BIPC, I would never have financially survived my first year, let alone ended with some sort of profit!

I was lucky enough to speak at the BIPC Kings Lynn Hub about my experience as a budding entrepreneur, a truly lovely experience and just one of the many amazing opportunities I have had over this last year. I cannot express enough the importance of organisations like this for hopeful entrepreneurs, especially in such rural areas!

All of that seems years ago now, the energy and excitement of setting up my business sits in stark contrast with the daily worry and feeling of loss that COVID-19 has brought looming over 2020.

This year was due to be big for Heart Street. I had doubled my bookings, reinvested profits to grow the stall and cemented several private events. My reputation was growing and there wasn’t a single weekend in the year I wasn’t due to be out on the stall.

Heart Street food stall

But like many other people across the country, and indeed the world, the pandemic brought everything to a smashing halt. Cancellations started dripping in and then flooded my inbox. Phone calls had to be made, accounts had to be looked at, ambitions and dreams had to be put to one side.

This was about survival.

Considering the horrendous occurrences that are appearing every day on our TVs, newsfeeds and radio stations it feels selfish to focus on what could seem such a minor inconvenience. But my business, as with many small business owners, has been a lifetime of dreaming, planning and hard work. It is the epitome of everything I care about, a culmination of love, kindness, childhood memories and my life experience rolled into something I am so incredibly proud of and I adore.

To have all of that teetering on the brink of collapse is incredibly hard.

But that is one of the risks of running your own business. And that’s when you have to dig really deep and remember why you wanted to do this in the first place. It won’t be the first time you have to do it, and it won’t be the last.

Heart Street food

Starting your own business is not something to be taken lightly, freak global pandemics aside there are so many hard times involved, far more than I ever imagined. Financial concerns seem more prominent, you will work harder than you ever have, and surveys show 58% of small business owners suffer with mental health issues caused by isolation.

It is incredibly hard, but one of the best things you will ever decide to do.

So, my advice to anyone wanting to set up their own business? Be realistic. Think long and hard about if you are willing to risk financial security and free time for a potential pipe dream that may not even work? What would you feel if you don’t go ahead? Disappointed? Relieved?

Talk to as many people as you can. Get advice from organisations such as BIPC and make the most of any classes, webinars or online information they can provide. Knowledge is power! Talk to those who run their own businesses, whether they are in your field or not. Business advice books only get you so far and they won’t be as brutally honest with you as an owner who is down to their last penny!

Most importantly, remember why you are doing this. To be your own boss isn’t enough. What really makes this part of who you are? What message do you care about spreading? Who do you want to be in this world? Because that is what will keep you focused and hopeful through the roughest of times.

As for me and Heart Street, well; COVID-19 has definitely done a good job of derailing us but we are getting back on track. Researching grants and schemes and doing a little bit at a time to try to survive this storm. Survival is the key term here! Many of my street food pals have launched into delivery services, and they are proving rather successful, but this hasn’t been an option for me at this stage.

As such a fledgling business, with less than a years’ trading under my belt, I need to focus on survival and that means being conscious of cash flow. At this moment in time even buying stock would be too much of a financial risk.

Heart Street food

So for now, I am just here, at my desk, in my little office, surrounded by newspaper cuttings, congratulation cards, recipe notes and a calendar full of black crosses.

And I’m doing what I’ve always done — planning.

04 May 2020

Book and podcast recommendations from the BIPC team

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Missing our collections and the lovely members of the team who can help you navigate your way through them? Following on from the book recommendations from our BIPC entrepreneurs for World Book Night last week, we also asked our BIPC team for any suggestions of books, podcasts or online content which you may want to explore during this period. Here are their suggestions of what to get stuck into:

Meron, Business and IP Reference Specialist

In terms of books, She Means Business by Carrie Green is great – it’s insightful, gets you into a 'success' mindset and has amazing 'actions' at the end of every chapter. 

For podcasts, I really like Start-up Stories by Andrew Warner. You get to hear the stories of many amazing entrepreneurs, through all the ups and downs. It’s very useful for visualising how you can overcome struggles yourself. 

The Influencer Podcast is also very good. It is shorter, which I like, and Julie Solomon covers some great topics that would help any entrepreneur at any stage. 

Lola, Subject Librarian in the Business & IP Centre

Testing business ideas: a field guide for rapid experimentation by David J. Bland/Alex Osterwalder. This book explains how systematically testing business ideas dramatically reduces the risk and increases the likelihood of success for any new venture or business project. The visuals/designs make the book fun to read and easy to understand.

Plus, you can find more information on business ideas at https://startups.co.uk/business-ideas/.

Crafts have surged during this period and as a result Crafts Magazine has selected a range of craft-related podcasts to inspire and inform you.

And then if you discover an undiscovered talent that could be the basis of a business, the winner of the Best Start-Up Inspiration Book Award at the 2019 Business Book Awards, The Creative’s Guide to Starting a Business: How to Turn Your Talent into a Career by Harriet Kelsall takes you through the very first steps of defining creative and financial success to ultimately establishing a rewarding start-up.

Neil, Manager of Business & IP Centre

A couple of oldies but goodies that I recommend are:

Loretta, Start-ups in London Libraries Champion, Greenwich

In terms of business podcasts that I recommend for people to listen to I would suggest:

  • Hustle – I have to admit to a vested interest here, as I host this myself with my co-host Farah, but we aim to focus on exploring the business journeys, trials and wins of underrepresented entrepreneurs.
  • Championing Women’s Voices hosted by June Sarpong
  • Nick Bradley’s Scale Up Your Business
  • Lead to win with Michael Hyatt & Megan Hyatt Miller

I also think Andyshvc (a startup investment coach) is great to follow on Instagram.

Members of staff
Loretta, Neil and Mark

Nigel, Research and Business Dev Manager

Two that are worth mentioning, particularly at this moment in time are:

  • Value proposition design by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith - a very useful approach to assessing changing needs and priorities at a time of massive disruption and developing products and services that meet these needs.  Also an effective process for assessing and revising existing business developments. Feels very topical!
  • Lean customer development: building products your customers will buy by Cindy Alvarez – this showcases really practical approaches to engaging with customers to find out how their needs and experiences are changing.

Gloria, National Network Co-ordinator Apprentice

There's a book I recently read She's Back by Lisa Unwin and Deb Khan.  It's aimed at women who had taken a break in their career (mostly because of motherhood, but also for those who took a break later in life for any other reason). It’s very uplifting and has plenty of resources and practical tips.

Mark, Start-ups in London Libraries Champion, Lewisham

In terms of books – everyone should read Rich Dad, Poor Dad. I would also recommend following the Financial Times and Bloomberg on Instagram.

Alex, BIPC Sheffield

There are some good podcasts coming from Courier at the moment, especially in reaction to the current situation.

Remi, Business Programmes Manager

I have so many recommendations:

  • Profit First by Mike Michalowicz – I think this is a must read for any business. It will have you thinking about finance and operating your business with an exit plan from day dot.
  • Any book by by Seth Godin – he makes all businesses think a little further outside of the box.
  • The Mom Test by Rob Fitzpatrick – a book on how to talk to customers and figure if your business is a good idea when everyone else is lying to you. For me, this is an absolute must-read before investing into your business.

In terms of podcasts, I like Founders Clinic by Andy Ayim and Nana Parry – a podcast where underrepresented entrepreneurs openly and honestly discuss their companies.

Vanesa, Innovating for Growth Project Manager

I recently watched a Netflix TV series called Self Made about Madam C. J. Walker, the first female self-made millionaire in America. She was an entrepreneur, philanthropist, and a political and social activist. She was also a black lady which back in the 1900s in the US adds even more merit to what she achieved. It's still so topical, it even covers the struggles for women to get funding! I found it very inspirational, so if you were looking for something to watch these days, I strongly recommend it. 

Clare, Strategic Partnerships Manager

Some of our BIPC Ambassadors have been involved in some great content. For example, Paul Lindley's book, Little Wins is very apt for current times. Plus, our Entrepreneur in Residence, Julie Deane was interviewed for the BBC podcast The Disruptors. Her discussion with Kamal Ahmed and Rohan Silva really was a great piece - she was on top brutally honest form!

30 April 2020

Inspiring stories from our community of entrepreneurs

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Since Covid-19 turned the way we do business, consume goods and live our lives on its head, a number of businesses from around the UK, who have used our National Network, been through our Innovating for Growth programme, or have taken part in Start-ups in London Libraries, have pivoted and diversified their offer to help those in need.

We’ve already told the story of Sabina Motasem founder, Sabina Ali and her team making scrubs for the NHS, but here are some more inspirational businesses who are supporting their local communities.

Former Innovating for Growth business, London-based Cyclehoop, who design cycle parking and infrastructure, along with Transport for London and Enfield Council, are giving space in their secure cyclehubs to NHS workers for free in Finsbury Park, Enfield Town and Edmonton Green. They are also providing temporary cycle parking for London boroughs who need it at their NHS sites.

Cyclehoop bike storage

A number of BIPCs from around our National Network and businesses we’ve supported are also putting their 3D printers to good use and making PPE for their local areas. The FabLab at BIPC Devon, BIPC Hull and BIPC Manchester and Innovating for Growth: Start-up business, Champion 3D have been using their equipment to make face shields and other PPE. Champion 3D have reserved 75% of their capacity for this purpose, whilst keeping 25% for other orders and relying on suppliers donating the material to help with their work.

Start-ups in London Libraries business, Happy Stance Yoga, has put together digital sessions for elderly people having to isolate which focuses on mobility and fall prevention.

Haven Coffee, a coffee-based social enterprise who also took part in Start-ups in London Libraries, have moved some of their events online, including their upcoming art exhibition and their community-building quiz. They have also introduced some offers for their coffee products allowing people to buy virtual coffees to be redeemed after lockdown and sending a free bag of coffee to anyone who purchases five of these.

And another Start-ups in London Libraries business, Firm Feet, have adapted their Dancing in the Dark sessions into an easily accessible audio series via their website giving participants much-needed time away from screens.

HIYOS (formerly known as Firstcare Pratice), an Innovating for Growth: Scale-up alumnus and NHS GP Practice, has set up a series of live interactive webinars and workshops on topical subjects with clinicians and experts and made it available to all patients to take part and watch afterwards. This patient engagement allows remote clinical and admin teams to offer healthcare support and advice to those who need it the most.

20 April 2020

Business support around the UK

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Although the doors to libraries are closed, for the time being, our Business & IP Centres around the country and Start-ups in London Libraries borough venues have been adapting and changing their offering to make sure our community of entrepreneurs still have resources to access at this challenging time.

Databases

Many entrepreneurs count on access to the various databases each BIPC offers, the good news is that some databases are still available remotely with your library account and others can be accessed via the staff in your local Centre. Here is a list of what’s available:

Remote access with library account

COBRA Birmingham, Brighton & Hove, Devon, Glasgow, Hull, Leeds, Liverpool, Manchester, Newcastle, Northamptonshire, Norfolk, Nottingham, Sheffield and Worcestershire. All Start-ups in London Libraries boroughs (Bexley, Croydon, Greenwich, Haringey, Lambeth, Lewisham, Newham, Southwark, Tower Hamlets and Waltham Forest).
British Standards Online Glasgow
ProQuest ABI inform Glasgow
Law & Business Glasgow
Kompass Global  Liverpool, Manchester

Access via library staff

IBISWorld Birmingham, Brighton & Hove, Cambridgeshire & Peterborough, Devon, Hull, Leeds, Liverpool, Manchester, Northamptonshire, Norfolk and Sheffield
Mintel Hull, Leeds and Liverpool
Fame Brighton & Hove, Hull, Northamptonshire and Norfolk
Mint UK     Hull

What else is available?

North

BIPC Glasgow will soon be offering one-to-one sessions and some webinars with their delivery partners and Experts in Residence. The team are still available through their dedicated business email enquiry service.

BIPC Hull will be offering delivery partner sessions online. Their Makerspace has also been using the 3D printer to make face masks and shields for local keyworkers.

BIPC Leeds’ IP delivery partners are offering one-to-one phone consultations and Enterprise Club are being delivered online, which include topics such as writing a business plan, social media for business, marketing and finance.

BIPC Manchester is continuing to respond to emails from entrepreneurs. They are also putting their 3D printers to good use to produce face protection for GPs and people working in social care in need of PPE as part of the Covid-19 Face Shield Volunteer Initiative for the NHS.

BIPC Newcastle is offering IP support by email and can carry out research on some of their databases on behalf of BIPC users. The team can also help people carry out a patent search.

East

BIPC Norfolk can connect entrepreneurs to their delivery partners who are delivering sessions on Accountancy, (Larking Gowen) Legal Advice (Leathes Prior) and business continuity (NAGH) remotely and can take your business enquiries through their dedicated business email enquiry service.

They can also arrange one to one telephone calls and Zoom chats to discuss IP issues, or any answer business-related questions and offer business support and guidance, including signposting to partner organisations. (New Anglia Growth Hub, Menta, Leathes Prior, Larking Gowen and NWES).

The team continue to offer many free online business and IP tutorials, workshops and webinars via our BIPC Eventbrite page, they can also conduct patent and trademark searches using an online database and provide access, information and advice on grants available at the BIPC and via Grants for Norfolk.

General business advice can also be accessed on the Norfolk County Council website, as well as information on the latest support offered to support business since the onset of the Coronavirus pandemic.

Looking ahead, we hope to extend our webinar workshops with our own tried and tested Spotlight sessions to include, What can the BIPC do for you, Protecting your idea- An introduction to intellectual property and host regular Zoom IP one-to-ones using the BIPC Eventbrite page as the booking platform, so keep your eyes peeled!

West

BIPC Devon is offering delivery partner workshops via Zoom, which include topics such as CV writing and interviews and top tips for business start-ups. Their FabLab is currently making PPE using the Centre’s 3D printer.

Midlands

BIPC Birmingham’s Immigration Lawyers and BLAC Legal Team are delivering telephone legal advice and the BIPC team are still taking enquiries which come through the Library of Birmingham.

BIPC Northamptonshire’s team is offering basic business support by email.

BIPC Nottingham’s team will be available at times to answer any business-related questions via the library’s QuestionPoint live chat facility.

BIPC Worcestershire will be running online drop-in sessions with their delivery partner Blue Orchid. Soon their workshops will be available as webinars.

London

Start-ups in London Libraries - Starting up? Start here!

The Start-ups in London Libraries community remains active during this period for all aspiring and early-stage entrepreneurs in the capital. All of the Start-ups in London Libraries workshops are now available as webinars and can be booked via our Eventbrite page. This includes new two-part Marketing Masterclass sessions.

Our borough Champions are running virtual one-to-one sessions. You can contact them on any of the below email addresses to arrange a session:

Bexley- Ioanna Lymperaki
Croydon- Sophie White
Greenwich- Loretta Awuah
Haringey- Nicola Moore
Lambeth- Rachel Samuels
Lewisham- Mark Berbeck
Newham- Rashed Belal
Southwark- Dean Williams
Tower Hamlets- Abraham O'Dude
Waltham Forest- Sarah Eschner

If you have a borough library card, you will be able to access COBRA remotely to conduct research. If you are a first-time user of the system, we recommend going through it with one of our borough Champions. 

We have also compiled all the support that each of these boroughs is offering specific to the impact of Coronavirus on local businesses on a dedicated page, you can find the full details here