15 October 2021
In 1969, John Lennon said, “we’re trying to sell peace, like a product…like people sell soap or soft drinks”. That same approach is needed today to sell sustainable goods and services and we need data to help us figure out how to get them to resonate with people.
Some of the most popular sustainable behaviours according to Mintel’s research are driven by frugality, led by meal planning to avoid wasting food (61%) and buying fewer new clothes (58%). The sustainable consumer groups we have identified are more likely to agree with the statement ‘I have a budget that I try to stick to as much as possible’. It is this ‘return on investment’ mentality we need to appeal to when pushing solar panels and EVs, not just environmentalism.
Sustainable products and services should also appeal to people’s sense of well being and self-preservation. A sharp indication of just how seriously UK consumers are taking climate change and pollution is shown by the proportions interested in buying air conditioning (30%) or air purifiers (32%) to make their homes cleaner and safer. Health also informs the growth in greener transport behaviours seen this past year and those who have walked (45%) or cycled (17%) more often.
Sustainably-minded consumers have stronger peacock tendencies, being more likely to agree with the statement ‘I like to stand out from the crowd’. Refurbished tech reseller Back Market appeals strongly to these values, addressing the growing problem of e-waste by selling products 70% below their new price, all delivered in a Freedom campaign that celebrates being ‘different’ from the sheep who line up en masse to pay more for the latest phone.
There’s still time to make a personal difference
The good news is that a small majority (54%) still believe we have time for redemption, and slightly more (56%) believe that their personal actions can make the difference. For brands, the opportunity here is to become the chosen partners of those consumers looking to make a difference. The challenge thereafter is for brands to maintain that relationship by proving what difference they’ve made and reporting back on that impact. So how can they do this?
When asked to choose their top five considerations when purchasing coffee, socks or soap, consumers typically select two or more sustainable features, but they won’t sacrifice product quality, efficacy or brand familiarity for sustainability. We should never forget that a sustainable coffee must first and foremost deliver pleasure, taste and quality before anything else. These rules apply to packaging too: its primary role is to protect the product within to ensure that the energy and other resources that went into its production are not wasted. Their footprint will be much higher than that of the packaging itself. Patagonia is one of the very few brands to have had the courage to explain its reasons for using plastic in these terms.
Consumers are fixated on ocean plastic (62% say it’s a top three environmental concern) yet even accounting for its production using fossil fuels, its incineration and disposal it generates less than 4% of annual GHG emissions. More consumers prioritise ocean plastic than a loss of biodiversity in the oceans as a concern, but Sea Shepherd’s revelation that 46% of plastic in the Great Pacific Garbage Patch is actually fishing nets, confirms that fishing and food have a far greater impact than packaging when it comes to damaging the ocean and the role of its biomass in storing carbon. It’s the duty of brands to be transparent on their business’s biggest areas of impact when it comes to releasing carbon or methane.
3. Offer tangible, local solutions
When it comes to accepting the reality of climate change, it’s a case of ‘seeing is believing’, with national levels of concern around climate change grounded in what people experience in their own countries. The visibility of ocean plastic is one of the reasons why it resonates so highly and this element of tangibility will also be key in whether people engage on issues. This may hardly seem an earth-shattering insight, but it signifies the importance of tangibility and localism when it comes to delivering sustainable solutions, confirmed in characterisation studies showing ‘sustainably-minded consumers’ to be distinguished by the high emphasis they place on values like ‘community’ and ‘localism’. This means that corporate initiatives – wherever possible – must deliver local visible benefits like cleaner local air from brands using EVs or investing in urban tree planting schemes.
4. Sell in the science
Just 45% of UK consumers agree that “science can provide solutions to the climate crisis”, which is pretty disappointing when we consider how intrinsic available technologies (solar panels, batteries, fuel cells, hydroponics) and those still in development (carbon capture, climate engineering, zero-carbon manufacturing materials, chemical recycling and lab-grown foods) are to us achieving emissions reductions. The pandemic has afforded us a zeitgeist moment to seize upon the speedy and spectacular successes in RNA vaccine development and trust in science needs to be built up by brands to help us achieve progress to net zero. Brands need to be brave enough to explain the benefits of science and synthetics instead of taking the easy option of celebrating ‘natural’ for all of its’ supposed purity. Palm oil, beef and coal are all “natural” resources, but they are finite and threatened and release GHGs in their production.
5. Use clear metrics and language
What will convince consumers to purchase products that claim to have environmental or social benefits?
To build belief in science and to convert potential into actual purchases, companies need to offer a new sustainability lexicon and use simple data and metrics that consumers can understand. Some 44% of UK consumers want labelling that shows a product’s environmental impact and 40% want this communicated in terms they can understand (eg litres of water used or km travelled). Mondra has developed colour-coded on pack “eco scores” that will go on trial in the UK this autumn and go some way to meeting that need.
Richard Cope is a Senior Trends Consultant at Mintel and author of the Sustainability Barometer. Join Richard at our Start Up Day 2021 event on 11th November. He'll be hosting a session on understanding sustainability trends in the UK right now - an unmissable and informative event for all small businesses wanting to start up sustainably.
12 May 2021
Every quarter, Innovating for Growth: Scale-ups chooses a cohort of high-growth businesses to take part in our 10 week programme designed to help business owners re-evaluate their business across areas such as marketing, products and services and business model.
We caught up again with Sian, founder and director of luxury wallpaper business Sian Zeng to see firsthand the impact of the programme on her business. You can read about the first half of her Innovating for Growth journey in the first installment of her diary. Having finished the programme, Sian can now reflect back on what she has discovered and the improvements she has already been able to put into action.
'Since our first post, we’ve now finished the Innovating for Growth Course. And in that time, my team and I have already made so many changes to how we organize ourselves, what we prioritize and how we present our brand.
Before joining the programme, one of my biggest goals was to find out how accurate our financial figures were; our inventory system often failed us and without an accurate stock figure, it was difficult to gain a real insight into how much profit we were making! Up until recently, I’d been keeping our books myself, which was another pressure on my workload and time I could be using elsewhere.
During the course, I was lucky to have two one-to-one Financial Planning Sessions with Suzie Campbell from The White Space Collective. In these sessions, we discussed the issues I was facing with bookkeeping, how I could improve our inventory system, our wholesale profit margins and worked through our cashflow forecast so that we can make an informed decision on which projects to invest in and people to hire going forward.
On the book keeping side, Suzie referred me to a company that was very well suited to our ecommerce business and was able to give advice on installing a good inventory system. We’ve now switched to an accountant that can fulfill our business needs.
As a creative business owner, I’m always tempted by so many projects I could invest in or hiring more help, but seeing the cashflow forecast with Suzie and the advice she gave me, I’m now a lot more strategic when making these decisions. I now know what to prioritize and when to stop an investment if isn’t working.
When it came to my session with Oliver Henderson, I already had several questions I wanted to ask him specific to my sector. Oliver has great research skills and found valuable market information for me to work with.
During my one-to-one with Dave Vann from ABA Design, I came to realize that some of our branding wasn’t translating effectively on our website. Even though our site is very functional and visually compelling, it lacks the storytelling element our brand is known for as a whole. Dave helped me tease out some of the stories I could share on my site, which is something that I hadn’t thought about before.
Next up, I had a marketing session with Izzie Sully from ABA Design. Using Trello, we went through my marketing plan and it was really helpful to visualise and create it in this way. One of the priorities we discussed was developing a CRM system to help create bespoke customer journeys specific to my business. I have now implemented it for our trade customers and have already seen a massive improvement in how we interact with this audience. We feel so much more organized with a system in place.
Both Dean Wilson and Ophelia Spowers from Fluxx were extremely helpful. I enjoyed speaking to Dean because he often questioned my assumptions. I assumed I needed stock of all my patterns in the new magnetic wallpaper material which we would be launching soon. This would have been a very large financial commitment. He was suggesting perhaps if customers were happy to wait for stock in the past then I might be able to print on demand rather than pay everything upfront. This also means I don’t have to wait until all collections are printed before I start launching this material.
We also discussed that we should have more regular and personal communication with our trade partners going forward, to build those relationships and explore how we can work better going forward. It was suggested that I start arranging catch-up calls with our partners and Ophelia was kind enough to draft a list of questions I could ask during these meetings.
I had a session with Robert Foster from Red Ochre at the very beginning of my course and it was there that we set out a series of goals to guide me through this course and beyond. I was happy to see how much I’ve already tackled. We have agreed on a new set of objectives for the next few months for myself and my team, and I am excited to see where else we are able to simplify and streamline our business.
Overall, the Innovating For Growth Programme has made such a big difference to my business. I feel I understand it on a deeper level and know which systems I need to put in place to not only grow faster but ensure I do more of what I love - painting, designing and creating. I’m very grateful to all the experts for the valuable advice and the British Library staff for organising everything so smoothly, especially during these difficult times.
If you are thinking of signing up for this course, I can’t recommend it enough!'
To find out more about Innovating for Growth and to apply for our next cohort, visit bl.uk/grow.
06 May 2021
Zachary Pulman is the founder of award-winning Zachary Pulman Design Studio, fast becoming the go-to design agency for the competitive socialising sector. The team recently took part in Innovating for Growth: Scale-ups.
Also designing high-end residential homes and developments and retail projects for the likes of Nike, Adidas and Sonia Rykiel, the studio began to expand their scope and in designing Swingers City and Swingers West End crazy golf venues, found their niche – competitive socialising spaces that evoke imagination, conversation and memorable experiences.
Now working with Swingers, Top Golf and Hoyts internationally as well as London’s new Pop-music themed crazy golf venue Pop Golf to name a few, the studio are putting into practice learnings from the British Library’s Scale Up Programme to take their designs and concepts worldwide. Competitive socialising never looked so good.
Mondays usually start with an early morning yoga session. If I can fire of a few emails to my team – before my wife Gosia and I take Hugo, our Kerry Blue Terrier out for a walk – then we’re off to a good start! Gosia and I try to find some quiet time before the day fully kicks in.
Recently, we’ve been trying to change up our walks and today, we’re off to Wanstead Park. Hugo currently has zero interest in other dogs but is fascinated by rats, squirrels and ducks. We feel this time is like his version of gaming or competitive socialising. He is extremely high energy!
We get back around 9am and I move to my mezzanine home office to meet the rest of the team. Like most, we’ve all been working remotely for the past year or so, so our team daily meetings are on online. Today, we review projects and plan out the week ahead. The rest of the day is a mix of client meetings on zoom, and site visits for our London clients.
Between 5 - 7pm I usually work on business development and after that it’s time for an episode of Brian Johnson’s Optimize. I’m finding his podcasts on leadership and productivity from his Optimal Living 101 Master Classes to be fascinating and I have been listening to the same 30 podcasts for the same 10 years. Today’s episode is all about leadership. Apparently, there’s no such thing as a bad team, only a bad leader. Johnson shares an example from the Navy Seals – a badly performing team swapped leaders with a top performing team. Before they knew it, that new leader transformed the worst performing team into the best!
This morning starts with vitamin day for Hugo. He automatically sits up, knowing he’s getting last night’s leftovers (disguising his supplements!). Once he’s revitalized, we head off to Hampstead Heath for a quick walk/hunt for squirrels.
They say you should plan your high brain power tasks for the morning, shifting admin to the afternoon or evening. So I start with some work on our projects for our clients in China.
Recently, we’ve been batching our international meetings and on Tuesdays we have our calls with China, so I start with prepping for those. Now that we’re working much more internationally, we’re better understanding the nuances between different regions. It's been great to be working with local teams of executive architects and interior designers to keep designs sensitive to local culture. The first example given to us in China is if you were to open the same KFC as you would in America, it would be almost pointless to unlock the door. With our designs in China, it seems to be a higher-end VIP, private, luxury experience. You really feel the sheer size and quality and speed of fabrication is mind-blowing.
Early evening, I catch up with a friend in Regents Park, since walking is the new socialising! Back home, it's time for evening exercise. I alternate legs (cycling using Zwift) with upper body (TRX - ropes). Today it’s cycling!
Wednesday is Hugo’s girlfriend day so we head to Camberwell to meet a blue whippet called Poppy for their rendezvous. Back in the home office and my inbox is filling up fast so I start the day catching up on client emails. We have our team call at 10.
On Wednesdays, we also have our Marketing and PR Manager in the studio (or more recently online!), we plan out our social media and I usually have a check in with Jessica in the afternoon. Recently there’s been a lot of buzz around the opening of Pop Golf so we meet to chat through progress with that PR campaign.
On Wednesdays, we also have our calls with clients and collaborators in the US, and today feels pretty flat out with Zoom/Skype/Teams etc! We catch up with our client Swingers Crazy Golf who are expanding into the US, reviewing designs for their upcoming Washington DC and New York venues.
Today the focus is on our Australia and Argentina-based projects so after our team meeting at 10am, the day’s a mix of client meetings on zoom and progressing projects. Today, we review designs for Be West, a new development based on sustainable architecture and wellness in Buenos Aries.
Never feel like it but always do it, I think I’m the laziest hard-working person I know. Today’s evening exercise is upper body and I’m working on TRX with ropes. In normal times, I’d usually be off to a competitive socialising venue in London on Thursdays with the rest of the team to see what our competitors are up to.
I try to keep Fridays clear of meetings. I find it’s important to have some uninterrupted time for deep thinking to get fully immersed in creative projects. The idea is the phone goes off on Thursday night and doesn't go back on again until Monday morning.
Today, I’m working on a new VR bar concept where gaming pods become spectacles for unforgettable nightclub experiences. I’m really enjoying working on concepts with emerging technologies and the space to explore new ideas.
Usually I would go to exhibitions and events but over the lockdown’s that’s been replaced with gardening, reading and life drawing.
I love to start my weekends by going for a super early morning drive, in my 1960/70s classic car or a friend’s car for variety. I get on the road by 5.30am before the cyclists are out and about, and usually do a 2.5h lap. My friends and I made a car collective where we share classic cars – a small collection of Italian, English and German 60s, 70s and 80s cars. It’s an analogue experience.
We’ve got a new arrival coming soon and it’s not the most baby friendly house in the world! We’re changing a house that's purely about flow of space and daylight. The new arrival will mean we've got to add some safety elements, pull up our socks on health and safety. The choice is either to do it in an elegant and permanent way or inexpensive and reversible.
It’s the weekend, so I take Hugo out for a longer walk today in Victoria Park. One thing Hugo loves to do is to get into the water and cross over onto an island. He’s happy to swim over to the island... but refuses to come back. Today, that results in me turning heads, by wading through the lake to rescue him.
For me the weekends are all about family and spending time at home, I do try to have a good switch off from work.
24 April 2021
Edward Draper is an alumna of the Innovating for Growth: Scale-ups programme and a founder of Ortheia Ltd, a start-up company in the early stages of development of new medical technologies. He leads on commercialising novel products in collaboration with UK-based Universities and other technology-based SMEs, Small and Medium-sized Enterprises. The current flagship product they are developing is a new biomaterial that, when implanted into the body, does two things: helps bones to heal, and fights infection without the need for antibiotics. This is especially important at a time when there is a world-wide increase in resistance to antibiotics.
Edward leads the small but talented team of three that make up Ortheia, which has only been trading for three years. He has a lot of experience of R&D in the MedTech sector and has worked in Universities such as Imperial College and UCL, as well as leading innovation teams in industry. He has led on the technical aspects of product launches in the UK and across the globe and has his name on many patents. The whole Ortheia team share his passion for the challenges of getting new MedTech innovations into the clinics and onto the markets across the world.
Today the team are all working from their homes in different parts of the country because of the COVID19 Lockdown. We spoke to Edward to find out more about what a typical week looks like for him.
Welcome to my Lockdown Lair. It’s an ex-bedroom that I have converted into an office/workshop (I am an inveterate maker). Most of my work is collaborative and is about making sure all the aspects of the work are progressing, despite the restrictions imposed by COVID19. Today I had three major tasks.
First, I am working with my three fellow directors on our Business Risk Register, which may sound a little boring, but in fact it makes us can go through all aspects of the business in quite a lot of detail. This is so important right now because we know from the statistics that Companies at the stage we are in now are most likely to fail. Going through the Business Risks will not guarantee us success, but it is more likely we can spot things early before they go wrong. The meeting was done by the inevitable video call sharing documents over three hours. It was tiring but productive. We are about a quarter of the way through the Register.
Second was the final tasks needed before filing our next patent. This involves chasing up our collaborators for the necessary paperwork and finalising the Figures we need to add.
Third and final, there was some consultancy work I am doing with an exciting Oxford-based company who want to launch new 3D-printed metal implants and I am helping them get regulatory approval here the UK and in the USA. The current work was deciding how best to explain the quite complicated case to the Regulatory Authorities.
We are leading a large project with University of Cambridge and two other SMEs on a grant funded by Innovate UK. Today was the monthly meeting so it was yet another videoconference. The product we are developing looks a bit like granulated sugar (you can see it in the image above), but it is technically quite advanced. This is our flagship product design to speed up bone healing and damping down infection. Today’s meeting was to go through where we were with the manufacture and the lab testing. This needed some preparation time before the meeting and then quite some time in the meeting picking the best option to go forward. I also did some more work on the patent.
I have been elbow deep in Excel. I had two quite critical tasks that I needed to progress quite urgently. The lab results from Cambridge looked as if we’d had a ‘bad cell’ day and I was looking at how the data compare with previous work. It is quite common that data need to be scrutinised in detail like this. We exchanged a lot of emails and we did come to an agreement as to what to do next (wait for the next lot of data that should arrive in a week or so). Once that was settled, I was back in Excel looking at the biomaterials formulations to make sure we have the specifications right. Last part of the day was spent trying to find slots in peoples’ diaries before the end of the week so I can help resolve any issues before they become problems.
We have several months left in the current Innovate UK grant. This has been fabulous and has allowed us to really test out the early formulations of the biomaterials. However, at the end of the grant we will still have a long way to go before we will be investment ready. This means we must plan the next grant in detail. Today we were mapping the technology development out to clinical launch and beyond. To attract the next round of grant funding we have to package up the next few years work in a way that will be attractive to the viewers. So it was another long video call with the three of us sharing big virtual whiteboards. It was very productive, but we still have much further to go before we have an application that is strong enough. Fortunately for us we have some time. The next suitable grant call from Innovate UK will be announced in a few months.
I also had a call with an Academic in the University of Sheffield about an academic project we are planning together to help us understand the underlying phenomena associated with some work we have done in the past on early joint disease and healing cartilage. It is good to keep it progressing. Today also saw my take 30 minutes off to dash to my GP’s surgery for the first of my COVID19 vaccinations; a miraculous technology that hopefully sees the world getting out of this ongoing craziness.
This was a day in which I was being pulled into different directions. We had a call with our Patent Attorney about the final stages of preparing the new patent; we were very nearly there. I just needed to chase up comments from our Collaborators on the patent wording and sort out some Figures. It is not unreasonable to think that we will file in the next month or so. Then a sharp pivot in attention. The consultancy work I am doing needs for me to define what is known to the Regulators as a ‘predicate device’. It needs a detailed search through the FDA’s database, which are all online, and find a product that is currently being sold that is like my client’s. I have come up with a choice of three, which I will work on next week.
I finished the day preparing for next week’s business planning. We have adopted a graphical approach to the five years, and I need to prepare to facilitate the big meeting next week, Yet another video call with a complex ‘Orbit’ on a virtual whiteboard. This afternoon’s efforts were handwritten notes on an A3 copy. I am looking forward to working through this with the team next week.
07 March 2021
Les Enfants Terribles is the pioneering theatre company behind the groundbreaking immersive productions “Alice’s Adventures Underground”, “Dinner at the Twits”, “The Game’s Afoot” and “Inside Pussy Riot” as well as original and innovative stage shows ‘The Trench’, “The Terrible Infants” and “The Vaudevillans”.
Run and co-owned by James Seager and Oliver Lansley, the company was formed in 2002 and together they have pushed the boundaries of immersive theatre, alongside their unique take on more traditional stage shows, always challenging the audiences’ perception of theatrical productions. They took part in our Innovating for Growth programme in 2020.
Their artistic policy is simply to make theatre they love and that excites them. With a large and loyal following for their spellbinding work, Les Enfants Terribles continues to captivate audiences in the UK and internationally.
James is the lead producer and creative director of the company and he also co-directs many of the shows. Currently he is the director for Sherlock Holmes: An Online Adventure, which is an immersive online show designed to bring the Les Enfants Terribles magic into people's homes. It has just opened and you can find out more at www.sherlockimmersive.com. He shared what a week in the build up to the opening of this show looked like...
The start of a big week – well most weeks are pretty big at the moment due to us launching our new immersive on-line show Sherlock Holmes: The Case of the Hung Parliament, but this week is a biggie! We’ve been tirelessly working on this show for three months now and working to build a unique ‘game’ for people to experience. Working in entirely new ways is always very exciting but it has surprised us how similar this on-line show has been in its creation to how we usually plan our immersive shows like Alice’s Adventures Underground which was similarly built on spreadsheets and computers. The beauty of course is that the audience are never aware of the complicated tech behind these shows (nor should they) and just enjoy the show as a narrative creative experience. However, when you are genuinely doing something new you’re bound to hit hurdles and unfortunately our Sherlock show has been slightly delayed due to an issue it took the tech team three days to find and 3 minutes to solve! Of course, this waiting has been quite stressful as we have many sold out shows and an expectant audience for next week when we go live so we have to deliver the ‘game’ by next Thursday.
I start my day going for a run - I started this routine every morning since lockdown one last March and have kept it up for a year and do you know what? I still hate it and it still is not any easier! However, it does I suppose, clears the cobwebs and gets me started for the day. I am lucky that I have a small outdoor office in my garden which psychologically has been great to ‘leave the house’ and try and leave work when I ‘come back home.’ Running a company is stressful at the best of times but in lockdown and trying to create a new show – its doubly so! Monday’s we have a team meeting on zoom which we try and keep to an hour and half but it always runs over. It’s a good chance for the office to connect when we are all apart working remotely and to see what is on everyone’s plate for the day ahead. The big question of the day is when do we expect delivery from of the final product for the on-line show – we hear from the tech team that it will be this week and we remain cautiously optimistic and excited. The ‘rushes’ we’ve seen so far look extraordinary. At 2pm I have an interview with the FT about the technology and about creating theatre in a pandemic. I hope it will be a good piece as we chatted on zoom for an hour and half! Hearing myself speak it really dawns on me how challenging it is for all the office to create a piece of theatre when we are all apart and a piece of online immersive theatre that is genuinely different. The rest of the day I’m looking at schedules for the actors (16 of them) who will be in the show and then I join a zoom about a writer’s programme. The previous week was very stressful but it looks like we have turned a corner and as my head hits the pillow I hope for good news tomorrow.
Ugh another run – still as hard as it was a year ago! We get news from the tech team that they have sent over the first pass at 9.45am which is great. The day ahead looks likely to be a testing day to see if it works for us as we start the morning with a few issues. My team have a call with the tech team at 11am and so we hold off scheduling the actors for rehearsals until we are all happy. The tech team spend most of the day trying to make the small issue go away which is like waiting in a delivery room reception in a hospital! I spend the day trying to put it out my my mind by working on a creative pitch for a large company who want us to create an immersive charitable experience for them at the end of the year. It is based on a book and I spend the day listening to an audio reading of it while creating the immersive idea for it – once finished I send it over to my co-director to get his thoughts. 5pm we are still waiting news on the technology from the tech team who have reported they have fixed the final problem and they need to test it further. The deadline looms! At 7pm I receive a version and have to test it for most of the evening – it’s a late one..
Raining this morning for my run – double ugh. The show development has hit a snag as its only playing 65 minutes and cutting off the final 9 minutes of the show for some reason so its back to the tech guys to see if they can solve the issue before we roll it out next week. We spend the day in zoom meetings discussing options and plans in case we don’t hit the deadline but we hear good news at 5pm that the system is responding well to some ‘care’ and we should be able to test it again on Friday. A long day!
More updates from the tech team and its more waiting our end to see if the changes they have made will work – they need 24 hours so we will get our final update tomorrow. I spend the day on zooms discussing options and then we realise a 6 second piece of video is missing from the content – not crucial – but still missing. I get my daughter to film it as we need a hand holding some birthday cards and then I send it over the editor! Back to working on some head of terms agreements for a secret project that we are hoping to launch next year and we’ve been planning for a further three years.
It looks like we will be able to launch the show next Friday which is great news. We intend to change a few things and then rehearse all the actors next week before going live with the show on Friday. We are all very excited and can’t wait to unleash the show to the public and hopefully give a bit of theatre to people who have really missed it over the last year. The whole day is spent planning rehearsals and logistics.
Saturday and Sunday
I try and not work weekends but that’s tricky! Especially when you are launching a show in a week so I spend some time with the family on a long walk and long lunch and sometime in my office shed preparing for the week ahead. It’s been a busy week but as expected and we can’t wait for the show to open on Friday.
Find out more about Sherlock Holmes: An Online Adventure and book your tickets by visiting www.sherlockimmersive.com
28 February 2021
Every quarter, Innovating for Growth: Scale-ups chooses 18 high-growth businesses to take part in our 10 week programme designed to help business owners re-evaluate their business across areas such as marketing, products and services and business model.
We have been speaking to Sian, founder and director of luxury wallpaper business Sian Zeng, who is one of our latest Innovating for Growth cohort, to see firsthand the impact of the programme on her business. In this first installment of her diary, we meet Sian, hear about how she started her business, and discover how her first batch of Innovating for Growth one-to-one sessions and workshops have helped her re-evaluate her priorities.
'Hi, I’m Sian, Founder, and Director of Sian Zeng; we create innovative wallpapers and wall decorations that enchant and delight. Reproduced from original artwork, our captivating designs take inspiration from fairytales and the natural world, all with the intention of helping people bring art, nature, and imagination into their homes.
We sell a range of products to cater to different spaces and budgets, with our dreamy designs available as both classic and magnetic wallpapers, as well as our growing collection of removable wall stickers. Our magnetic wallpaper is one of our most unique products that allow users to place magnets onto their wall, like a fridge or radiator. Our cast of magnetic characters and illustrations were designed with this in mind; move our magnets across the surface of our magnetic wallpaper and suddenly it’s not just a wall - it’s the backdrop to a story. Since opening, our products have been featured in Elle Decoration, The Sunday Times and The Telegraph, and in 2019, we were awarded the honour of the Grand Prize at the Etsy Design Awards.
I started my company shortly after graduating from University and as a result, I had very little business experience. A creative first and foremost, part of me always knew there would always be gaps in my knowledge that could be a game-changer for my company. After more than a decade of growing my business organically and at a steady pace, I thought it was time to see how I could accelerate our growth whilst still maintaining our meaning. So here enters the Innovating for Growth: Scale-ups programme.
At the first group session with Rasheed Ogunlaru, Getting Ready for Growth, I met members of my cohort and it was so inspiring to hear their stories as well as share my own. What really resonated with me from that session was when Rasheed said something along the lines of “this isn’t about giving up the part of your business you’re most passionate about.” I immediately thought about how I had begun to outsource the creative side of things recently, becoming more of an art director rather than painter/designer for upcoming collections. This was the reason I had started my business more than a decade ago - to create unusual, beautiful illustrations for interior spaces - but the more the brand grew, the more I felt I should be focussing on other aspects. This was a big light bulb moment for me.
I really like how the course is structured, where each session leads into the next. We began with a business model workshop and then our first one-to-one session, which allowed me to really step back and see my business structure from a bird’s eye view. Then at my one-to-one with Robert Foster from Red Ochre, we delved deeply into my business structure and worked together to create a detailed plan of what to do next.
One of the main things that arose during our session was that I felt spread too thin. As founder and director of a company, it can feel like you have to not only oversee everything but do most of it too, when actually a lot of the tasks could be delegated to my team members. Robert suggested I create a delegation stack to help me categorise tasks into ones I can delegate, automate, divest or outsource. Once I’d done this exercise, I found I’d freed up lots of my time already.
As a high-end wallpaper company, we’ve always paid lots of attention to branding as it is an integral part of the quality and craftsmanship we portray. Our message has always been creating luxury, innovative and dreamy wall coverings for the home. During my workshop with ABA Design, I was presented with the personality archetypes. It was here I discovered there were more elements to our brand personality and I was able to refine it even further, making it easier for us to feed all our designs into our values.
Our archetypes were ‘the creator’, ‘the explorer’ and ‘the magician’. I always felt like creativity was integral to our brand, and with exploration, this definitely ties into the adventurous element of our designs, as well as my constant experimentation with new technologies in the design process of our wallpapers. The magician part surprised me the most but makes a lot of sense; many of our designs contain magical elements, such as a bear riding a crane or flying hands that look like birds in mid-flight.
Over the past few years, I have noticed a clear trend, where our company’s growth is directly linked to the release of new collections. As a result, I made it my priority to release collections more frequently and bring in help to facilitate faster product launches. During my product and service innovation session with Fluxx, we discussed how I could make this process more efficient. They suggested I should write down every step involved in the development of a product so I can see how much involvement is necessary from me at each step. From there, I can decide where I can bring in help, tighten up the process and minimise my workload, so it can be focussed elsewhere. This really helped me to oversee a very integral element of the business that will enable us to accelerate our growth.
I have very much enjoyed the first half of the programme and feel it has already brought tangible benefits to my business. I am more confident about the direction we need to take as a brand and how we can grow with our core values in mind. If you would like to explore our designs and keep up to date with our journey please follow us on Instagram, Facebook, Pinterest and Twitter.
In a month’s time you will hear from me again about the second half of the programme.
Until then, wishing you all lots of magical moments!'
25 January 2021
Meenesh is the co-founder of Wholey Moly, alongside his wife, Parul. They started their mission to prove that an afternoon snack didn’t have to be a rash, overly sugared vending machine decision by creating delicious cookies made from the best ingredients and free from refined sugar. After taking part in the Innovating for Growth Mentoring scheme in 2017, their cookies were snapped up by some of the finest food retailers in the UK such as Selfridges, Whole Foods and Daylesford. They are new moving towards launching globally and have been using this period of lockdown to focus on improving their digital strategy and recouping retail costs through online rather than in-person sales.
‘We have been on a rollercoaster this year with our little cookie company taking its next steps to become what we imagined. Myself and my wife Parul, have had to keep on our toes since starting our business, especially now with a little cookie monster of our own to take care of.
We successfully applied for the government bounce back loan and we decided to use this to move our strategy from retail to more online focused. We knew it was a completely different kettle of fish and decided to take on some help for this and so we hired an E-commerce Growth Manager to help us create a more digital led strategy to get our name out there online.
During this madness we have been doing our best to connect with retail suppliers and stockists ready for the re-opening of stores and have been getting some great results. It is refreshing to see the support retailers and external organisations have in the underdogs/ family run businesses. So hopefully the public will be able to taste our cookies in shops and cafes near you soon.
Here’s a look at what a week can look like, but I have to be honest it rarely flows to plan, it all depends on what projects we have going on for example at the end of 2020 we had a rebrand of the business and launched a new webshop so for 3 months it was all about branding, website development and digital marketing.
Friday It is probably better to start with Friday afternoon as that is when I plan my following week.
I have a 3 month plan which I try to break down each week, it doesn’t always go to plan but it ensures I’m moving in the right direction. The weekly plan means I know exactly what I’m supposed to be doing come Monday Morning.
Monday My day typically starts around 6am when I squeeze in a bit of exercise – but I have to be honest it’s not always the case. From 7-9am is a daily battle of getting our son who is 3 years old up, fed and packed off to nursery.
My working day then starts at around 9am.
Mondays I cover operations. This means looking at stock levels, forecasting ahead and scheduling new production runs. I also try to catch up on any industry news, reading The Grocer/LinkedIn etc.
Tuesday I keep a minimum of 2 full days for sales, I follow up on any sales leads from prior weeks and work on new business development.
This can mean anything from calls, site visits (although not so much under the current climate) and preparing presentations.
Wednesday I find that meetings can be quite disruptive for productivity so try and schedule my meetings all on the same day – usually Wednesday!
The calls vary massively including funding, sales, industry calls, networking and being pitched at from suppliers.
It can be quite a full on day so I try and get out for a walk on some calls.
Thursday Back to sales! Here I follow up from anything on Tuesday but I also spend time with our e-commerce manager and Amazon person looking at our online sales and how we can better optimise it.
We are new to e-commerce so there’s a lot to learn and I find it quite fun to tinker with the various marketing levers.
Friday I leave Friday to catch up on all back office things, most notably finances – paying bills, issuing invoices, doing cashflows.
I tend to clear out my inbox and then look at my 3 month plan and start to plan the following week.
Since lockdown I really miss those water cooler conversations so I’ve started to book in calls with my peers just to have a chin wag on Fridays, which is a great way to finish off the week.
Make sure to check out our new website and if you would like to try any cookies here’s a discount code for our fellow British Library businesses BRITLIB20.
08 December 2020
Teal is a digital platform with a mission to demystify food allergies and empower the estimated 2 million food allergy sufferers in the UK. It provides practical support for allergy-sufferers (and carers) in the event of a reaction with key emergency features including translations, e-commerce access to free-from products, education, and community to bridge the gap between individuals, the medical fraternity; brands and businesses to name a few. The name itself comes from the international colour for food allergies and stands for clarity and communication.
We spoke to Caron, co-founder of Teal, about the very personal story behind the multi-digital support platform including website, web based and native apps and how it came into being, with the support of Start-ups in London Libraries.
‘My three year old daughter suffers from life threatening food allergies and experienced her first anaphylaxis a year ago while abroad - this was a poignant moment in our life as to how we need to protect her future. Suddenly being transported into this world within the last three years, it became apparent how common it is to a have fragmented & long winded journey to diagnosis and management; with reliance on limited offline touch-points for support. Like many others we have spent a lot of time on “Dr Google” and Social Media which may not necessarily provide qualified or correct information. We spotted a gap as it seems there is not many apps in the food allergy space, and none that provide holistic support.
The UK has 2 million allergy sufferers of which 8% of UK children are allergic reactors. The rise in allergic reactions in the last 20 years has cost the NHS £900m in admissions and primary care with reactions peaking at 16-25 year olds and outside the home. Additionally, the Free-From industry has doubled in five years to an estimated £934m in 2019 as reported by Mintel, combined factors of a growing space and market. There is currently limited online and offline support for the UK allergy community; a mobile first; internet driven, tech savvy country as reported by OfCom in 2020.
The motivation to start Teal was to ensure that my daughter and millions others like her are not held back from living their best life as a result of their allergies; and that their parents don’t struggle for information like we did. I wanted to be in control of doing all I can to improve her future and instrumental in driving change. So often they are isolated and excluded as a result of not having the right information or support. As this next generation has been born with technology, it made sense to develop a digital solution so that families like ours and children in their independence have immediate access to the key tools that will help reduce allergic reactions and provide support through emergencies.
Following my daughter’s birth I gave up working to concentrate and care for her various medical conditions and complicated paediatric pathway. My previous professional experience was developing customer strategies so I am passionate about the world from the individual’s point of view. I also spent the last two years up-skilling as a qualified digital marketer through the CIM, as digitisation is driving the future for the next generations and there is a need to be relevant to support them and integrate online and offline experiences.
Pandemic or not, allergies are on the rise. COVID-19 was a massive factor for launching now, as Teal has become more relevant for families - the reliance on digitisation, anxiety around food shortages, external factors as the economy reopens and education resumes. All these highlighted that we need to provide more support in a post-pandemic environment as allergies are increasing and a growing concern. It makes business sense to support the individuals themselves and also the enterprises that serve them; which is packaged within our platform.
I knew I wanted to do something to empower and support others, but was not able to conceptualise or verbalise these ambitions until I started attending the Start-ups in London Libraries workshops. I initially had a few ideas I wanted to develop, but needed to clarify and validate which direction to follow.
Learning about the different ways to start a business and speaking with the facilitators at the SILL workshops gave me confidence to develop and research the validity of TEAL, as it was clear I was passionate about supporting the food allergy community from my discussions.
The timing of my personal experiences and support from the SILL team have been invaluable in setting up my business. The practical considerations and advice in the initial steps on how to get started from an idea to then developing it spring-boarded the birth of Teal. The best first advice was to research, research, research. This is part of my daily mantra now and expanding my knowledge and opportunities for the business.
Sophie [our Start-ups in London Libraries Champion for Croydon] is an absolute gem - and a hidden secret! The value she continues to provide is in her ability to listen to your story and identify your needs. She is proactive about finding solutions and linking you to valid resources and connections that will progress your entrepreneurial journey.
She has been accessible even through lockdown and COVID-19 restrictions and has a wealth of knowledge and a great sounding board. Sophie clearly has an entrepreneurial mindset and has an inbuilt directory of valid contacts and practical sources of information. I have taken advantage of tapping into her 1-2-1 support and feel as if she is poised to help me succeed.
I fear that without starting the SILL project I may still be sitting on my business ideas and further behind where I am, and for that I am incredibly grateful and indebted.
I’ve learnt so much during starting up my business. Most notably that it’s not necessarily an overnight process, it will take time to develop and see the results. It is important to have stamina, so start with a plan and achievable objectives and goals along the way to measure your performance and success.
Testing is important - the idea, how it is communicated, your solutions. This will make the business stronger, because the feedback and data will provide invaluable insights for making informed decisions. Agility is important - with the ever changing socio-economic landscape, this will help leverage your opportunities and mitigate your risks.
Start and grow your network consistently - you never know who you meet and the influence they will have in the future direction and success of your business. Align yourself with people who share your ethos, values and integrity. My Co-Founder Joey; is a life long severe nut allergy sufferer and has been a rock through this year – even though he is based in the US and all our work has been remote. We are also supported by our amazing Champion Ambassador Julianne Ponan, CEO of Creative Nature Superfoods; who through her multiple-allergies created a brand around superfoods and snacks that are top 14 allergen free, vegan and organic.
My final advice to future entrepreneurs who are at the stage of wanting to start a business is to start! Start the process - research - what is the need that you are satisfying, is there a demand? Is someone else doing it, if so what are you doing differently and what is going to make you stand out? Until you start the process it will only remain an idea, so have the courage to initiate - write it down and research it. It may be the best thing you ever do and ignite an exciting and sustainable mission.
As for the website, web and native app versions of Teal, it has just launched! We are really excited about what we are bringing to the market. Keep an eye out on our social channels or sign up to our mailing list so that we can keep you updated on this. Joey and I also host the weekly Teal podcast that sources the best resources so that the allergy community don’t miss out on life’s best moments; and showcase the best of what the international allergy and free-from community has to offer.
We are also passionate about supporting other enterprises in the allergy and free from community, so please do reach out to see how we can work together. We believe in strong collaborations and growing entrepreneurship to better serve individuals impacted by allergies.
For more on Teal, visit www.teal-app.com.
For more on Start-ups in London Libraries and how to register for our upcoming workshop, visit www.bl.uk/SiLL.
07 December 2020
Productschön Business Advice is run by founder Pete Schönbeck. Pete started out at the age of 18 as a trainee buyer for a European clothing wholesaler, Campari International Plc, where he was mentored by the managing director, his father, John, in all aspects of design, product development, sampling, sourcing, buying, brand franchises and major account selling. This led travelling extensively around Europe, the Far East and the United States, providing Pete with a rich understanding of different cultures and the ways of doing business on the international stage.
With a strong family history in the clothing industry, right back to my great, great grandfather, Johannes, who was a tailor to Queen Victoria and Prince Albert, I am an internationally experienced merchant. I have worked in retail and wholesale for internationally recognised brands such as Levi Strauss, Timberland, Tommy Hilfiger, Barbour and Ellesse.
From there, I went on to live and work in Germany, then back to the UK where I set up a designer fashion store business with a good friend in Clapham, South London. I then proceeded to work for Timberland EMEA out of their UK EHQ. I consulted for the Pentland Group (with the Ellesse brand), then to Levi Strauss Europe as Design & Merchandise Director for Dockers EMEA. Next, I went on to Simonside, near Newcastle, to consult on the J Barbour & Sons clothing brand, before moving overseas once again to work as Senior Merchandise Director Menswear for Tommy Hilfiger Europe, in Amsterdam.
On returning home once more, I then began working on small consulting projects. That led me to become, a creative industry focussed business adviser initially, with LSBC, as part of a London-based business advisory team.
I provide experienced business insights and an entrepreneurial approach to developing business strategies. I have in the past, and continue to work with both new and established businesses. These include fashion creatives, artists, service industry professionals and a multitude of online and offline businesses in the food and beverage, tech, furniture, beauty, travel, sports and well-being sectors.
What will attendees get?
Productschön Business Advice can help to breakdown the possible barriers to the marketplace that you are targeting, from the fundamentals of assisting in the process of setting up a business by:
- developing business plans
- financial projections
- product management strategies
- gaining access to business funding
- not forgetting the all-important market research.
I deliver quality and popular business planning and business development workshops, up until COVID-19 at the British Library, and as my client one-to-ones, coaching and mentoring, these are all now held online too.
I also deliver the Reset. Restart: your market opportunities webinar, as part of the exciting nationwide Reset. Restart programme. Helping business owners get a greater understanding of how things are evolving in the world of business and how to hit the ground running in a post-COVID-19 world, not forgetting the pending Brexit scenario.
After the COVID-19 pandemic, how is business and the world in general evolving? In the webinar, I take attendees through some insightful statistics that will help businesses refresh and re-engage with consumers, the marketplace, and the new and accelerated evolution of where we are now, and will be in the future.
We investigate the following:
- consumers trends
- the growth in online and mobile device use
- which markets are performing particularly well against the pandemic backdrop?
- how social and environmental aspects are now shaping our world
- how businesses have adapted to help the UK and the world economy fight back against the virus
- Brexit awareness and preparedness.
I love to inject humour and real-life anecdotes to anchor the points I use to reinforce understanding and enable clients to achieve their goals.
Visit the BIPC's workshops and events page to view all upcoming workshops, webinars and events.
16 November 2020
Paul Grant has been running workshops, webinars and masterclasses for more than a decade at the British Library's Business & IP Centre, principally focusing on funding and growing a business.
About Paul’s funding events
One of the biggest hurdles of early stage companies is fundraising. Entrepreneurs looking for investment often face difficulty when navigating their way through the many funding options available without giving away too much control of their company. Paul has spent many years demystifying the funding game for entrepreneurs so that they can take the right decisions when it comes to launching and growing their businesses.
Paul delivers online and in-person coaching, events and courses that break down the steps to getting funded into straightforward, practical actions.
As part of the British Library's new Reset. Restart programme, Paul runs a free monthly session on Your Funding Options which helps entrepreneurs discover routes to capital that they may not have heard of before, and decide on the best approaches for their business. Included in the session is advice on the latest government loans and support initiatives, and how to take advantage of angel investment and crowdfunding.
Paul’s half-day anchor workshop, How to Attract the Right Investors, walks entrepreneurs through the whole process of securing equity investment through crowdfunding, angel investors and venture capital.
Attendees leave with a simple, step-by-step plan for funding their business, as well as proven pitching templates and strategies. The workshop includes an interactive session with a top angel investor who shares insider information on the way he makes investments.
- How to create a pitch deck to secure investment offers
- How to create an executive summary to get investor meetings
- How to create a financial model to gain investor commitment
- How to raise equity capital through crowdfunding
The series also includes several free question and answer sessions with top angel investors, debt-financing experts and legal professionals.
Paul is a regular presenter on the British Library's Innovating for Growth programme, a free European Regional Development Fund initiative designed to help small businesses that are looking to grow.
Who are these events for?
All Paul’s events are designed to support early-stage entrepreneurs who are struggling to figure out which route to take to fund and grow their business, and who are seeking clarity, direction and a clear set of practical steps towards securing investment.
Paul’s How to Attract the Right Investors workshop is ideal for ambitious entrepreneurs who are either in the start-up phase and are unsure of where or how to raise the capital to launch, or are already trading but need more capital to reach profitability and scale.
The Fast Growth online series is designed for entrepreneurs who are keen to secure equity funding as quickly as possible and includes special events on crowdfunding and agile funding which are increasingly popular ways for business owners to finance their growth.
What can attendees expect?
Attendees can expect pacy and highly interactive sessions packed with valuable content and practical guidance. All events include follow-up information and support, as well as road-tested formulas and templates for attracting investment that have been validated by hundreds of investors. Paul’s aim is for everyone attending his events to leave with clarity and confidence about securing the right investment, so they are free to spend more time on their business.
"Paul is one of those advisors that is talking from experience rather than from a textbook. These events will save most people a fortune." - Managing Director at Arated.com Corp. Ltd. More testimonials.
About Paul Grant
Paul Grant is founder of The Funding Game which offers practical guidance, support, tools, events and networking opportunities for entrepreneurs seeking capital for their startup and scale-up ventures. Paul is an experienced entrepreneur and was founder of a London-based company for seven years which was funded through equity and debt finance. The company offered London-wide catering to the corporate and retail markets. Paul then worked with BA Capital and Capital Partners Private Equity Ltd. where he built a network of over 500 business angels, while coaching entrepreneurs individually and in groups on all aspects of funding and growing their early-stage businesses.
Paul has been featured in The Guardian and in several industry blogs and podcasts, and has run mentoring sessions for the British Library's Business & IP Centre, The Chartered Institute of Marketing, Cass Business School, City University, London South Bank University, the Impact Hub network, Innovation Warehouse, Google Campus, Rainmaking Loft, The Princes Trust, The Business Funding Show, Big Venture Fund and many other incubators, innovation hubs, accelerators and organisational partners in and around London. He also provides pitch training for entrepreneurs delivering successful pitches on BBC’s Dragon’s Den. Paul’s passion is playing a part in helping other entrepreneurs enjoy the game of launching and running their own successful businesses.
Visit the BIPC's workshops and events page to view all upcoming workshops, webinars and events.
Innovation and enterprise blog recent posts
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- Innovating for Growth Diary Part 2 - Sian Zeng
- A week in the life of Zachary Pulman, founder of Zachary Pulman Design Studio
- A week in the life of Edward Draper, founder of Ortheia
- A week in the life of James Seager, Company Director of Les Enfants Terribles
- Innovating for Growth Diary - Sian Zeng
- A Week in the Life of Meenesh Mistry, founder of Wholey Moly
- Meet Caron Pollard, founder of Teal and Start-ups in London Libraries participant
- Meet our delivery partner: Pete Schönbeck
- Meet our delivery partner: Paul Grant, The Funding Game