08 July 2020
Meet Ahmad Baracat, founder of Baracat Bros and Start-ups in London Libraries participant
Ahmad is the founder of Baracat Bros, an app company that builds games with hidden educational value. He took part in our Start-ups in London Libraries programme and is part of our SiLL community in Greenwich. We spoke to him about his business and his Start-ups in London Libraries journey.
Tell us about your business. Why did you start it up?
We believe games offer a unique channel to deliver educational messages and foster learning because of their interactive and engaging nature. Yet, many of the popular mobile games are designed for entertainment purposes and the educational games on the market lack engagement and the fun factor. We wanted to address that. We try to create edu-games, which are fun, engaging and educational.
We rely on academic research in the Science of Learning field, which uses cognitive-science research on how students learn, and uses that knowledge to offer practical actions to improve teaching, to guide the design of our games.
From a personal perspective, we believe that working in a corporate environment is not for everyone and, for us, starting up a business was a viable option to gain more freedom over which problems we wanted to solve and how to approach them.
How did the SiLL project help you in setting up your business?
I attended 3 sessions as part of the programme and it helped me gain the needed confidence to set up my business. The workshops also really helped to equip the attendees - I came out of the ‘Get ready for business’ workshop with actionable advice like how to access funding, how to create a business model canvas and where to find resources to continue learning.
What was the most helpful part of the SiLL project for you?
Meeting like-minded people who were trying to build their own businesses. It was eye-opening to see the diversity of their backgrounds as well as their business ideas.
Loretta [our Start-ups in London Libraries Greenwich Business Champion] is building a business community for people who want to pursue their own businesses and need the practical knowledge and the support network to do so successfully. I really believe that such communities are invaluable for anyone building their own business.
What advice would you give anyone looking to start up a business?
Make sure to invest time in building a circle of like-minded people, it really helps when things get tough and you need people to share your experiences with.
I really can’t stress enough having a support network that understand what it takes to start a business and how to navigate the space. I would highly recommend going to the Start-ups in London Libraries’ workshops as they will equip them with a support network and practical advice on how to start a business in the UK.
I would also highly recommend preparing oneself psychologically and mentally that building a business takes time and that there are usually no shortcuts to getting it to be profitable other than putting in the hard work.
What are the key things you have learnt while starting up your business?
When you are starting a business, the main way to think about it is how you are solving valuable problems for customers - the main way to figure out such problems is to actively talk to customers and potential customers. Once a valuable problem is identified, it becomes relatively easy to iterate on a potential solution.
What’s next for you and your business?
A few days ago, Foodology, a game Baracat Bros' created in 2 weeks to help people learn about food, was featured on ProductHunt (the go-to platform for launching new products)
Visit Baracat Bro's website to find out more about their games.
16 June 2020
A week in the life of… Rachel Jones, founder of SnapDragon Monitoring
Rachel Jones is founder and Head Dragon at SnapDragon Monitoring in Edinburgh. SnapDragon delivers online brand protection, seller insights and market intelligence to brands around the world. Rachel founded SnapDragon based on her experiences of defending her first creation the Totseat – a washable squashable highchair for babies who lunch – from counterfeits. The British Library's Business & IP Centre played a significant role in the market research undertaken for both businesses. Most recently Rachel was the first Entrepreneur in Residence at BIPC Glasgow, based at the Mitchell Library. SnapDragon is the recent recipient of a Queen’s Award for Innovation 2020.
Groundhog Week
It’s the first week of May. My favourite month. Usually. Awoken by insistent birdsong at 4am after yet another sporadic night of what could only be defined as a snoozing. Might as well get up. Husband is dressing, in preparation for 5am call to Singapore. Dog peed, fed enough to tide her over till 6am, a mug of welcome tea and a couple of hours work before breakfast and a rigorous walk. My makeshift ‘office’ is a corner of our sitting room, sandwiched between well-thumbed texts and an ancient sofa of memories. My desk, an extended (vertically) dressing table inherited from my late mother, which previously housed small geological specimens, now with ergonomic investment to help 100+ hour weeks.
We’re in lockdown. The middle? Still the beginning? Either way, the hell persists. One day we were in the office, the next was a work from the home trial. Not one technical hiccup. So we didn’t go back. We’re incredibly lucky. We are healthy, there’s food in the fridge and there is work to do.
But I’m a lousy mother currently and this bothers me. Greatly.
A recent catch up call with a close friend, thankfully not on Zoom, has wrenched my jealous heart. Furloughed happily on a lovely salary, painting the house, gardening furiously, enjoying having University-aged offspring at home and imagining retirement. Other friends struggle valiantly on: juggling working and childcare, home schooling and life as single parents, life in a flat, responsibilities for the vulnerable, loathing their living companion/s, not enough money or patience to go round. And those in the middle, silently weeping with responsibility weighing heavily on hearts and mind. At the front line of caring, mending, selling, delivering, collecting, working to keep the economy going. Mouths to feed, and not just their own.
Livelihoods of many many families lying firmly in their laps.
I’m one of the latter. Not brave enough to be a front-line carer, but working day and night to keep a business afloat (and ignoring my family, I’m sorry to say, while I do so). I am horrible to live with. My team of 26, of whom I am inordinately proud, need their salaries, motivation, and sanity and our clients’ businesses need us to keep them profitable. I will not let the virus get the better of me.
SnapDragon Monitoring fights fakes online. We identify and remove infringing products from online marketplaces, social media sites, and websites. We use intellectual property (IP) to remove the fakes and fakers. Copyright – words and images – trade marks, design rights and patents. It’s cheap and efficient. Four minutes to remove a link from, say, Amazon, with the correct IP to prove originality. Why bother? At best, fake products cause disappointment. Less brilliantly, serious harm. Take brakes or beauty products and you can be scarred for life. Meanwhile those profiting from the sale, fund drugs rings, prostitution, drug trafficking and worse. And the brands being ripped off? All too often suffer in silence. As can their customers.
Fakes are no longer the domain of luxury goods. And with COVID-19, according to Europol, sales of online fakes are already up 400%. The uninitiated, forced into remote shopping, are being too easily scammed and need help. Week two of lockdown saw 50% of our much-loved client base, most of which are SMEs, pause their subscriptions. We couldn’t blame them. Supply chains were stuck in China. Shops were closed. Staff furloughed. Income non-existent. But sales of fakes proliferate, so there’s the moral dilemma of knowing our technology is much needed versus the financial dilemma that we all need to eat. It turns out, there’s really no choice. Half the team is furloughed to stretch the budget. Those part-time, juggling childcare and home schooling, the first to appreciate the option of being so. I vow (silently) to ensure a working from home allowance rewards the committed for future adventures (and paying the bills of course).
This morning, pre 6am, I meet yet another iteration of the weekly cash flow forecast. I hate Excel but thankfully our FC is amazing and he makes the spreadsheets sing. Today’s priorities are projections, our weekly leadership team meeting, one of the thrice weekly whole team updates (key points from which are circulated by email to everyone); understanding the new funding options being launched today and applying for whatever is appropriate, following up an enquiry about supplier validation for PPE (which has become a core competence suddenly); ensuring bright, sparking new inventors aiming for crowdfunding have considered what intellectual property they should register and recommending the British Library, the Intellectual Property Office and the European Intellectual Property Office as excellent resources.
An office visit is mandatory: to collect the mail and to run the taps (to avoid legionella and ensure compliance with our landlord’s edict). It’ll be nice to have an additional excuse to get out, other than the dog. Will check in with various mentees, not least those gathered as part of my Entrepreneur in Residence-ship at BIPC Glasgow last year. Life for some is not at all easy and it’s really important that entrepreneurs who live alone are not feeling even more isolated than usual. Then there are our Board papers to circulate, although I suspect the Board is rather tired of my updates, and others’ Board papers to digest for the voluntary boards of which I am part, for later in the week. Groundhog Day should still be only a film.
The highlight will be planning, at some point, deliveries to each and every one of the team to celebrate next week’s announcement that SnapDragon is to receive a Queen’s Award for Innovation. We plan a Zoom party with miniature bottles of fizz delivered to all. Tech businesses are very rarely awarded this accolade. The thought of being able to make this award public spurs me on.
The team celebrate a delighted email from an Australian client as to the efficient identification and removal of a frightening number of fakes professing to be his product. Someone has a birthday and is enjoying the cake I had dispatched from the local baker, who has pivoted from corporate to home deliveries. We discuss topics for the weekly Lunch and Learn, and issue covert instructions for an online gathering at 6pm the following week, eluding the rationale.
Somewhere there needs to be time to wave at the long-suffering family, eat, ignore eight feet of clean washing (I measure it vertically), drink tea, brush my teeth and send virtual hug texts to family and friends. I miss the hugs. Mustn’t forget the food run for isolating next door neighbour. Sanity, such that it is, is necessitated by the dog’s need for a vigorous stride up Arthur’s Seat (Edinburgh’s extinct volcano) after breakfast, or round the local golf course, thankfully currently free of calls of ‘fore’. The blossom, birdsong and oddly-coconut-smelling gorse provide all to brief opportunities for the odd deep breath. There isn’t an empty minute. At midnight, I stick a ‘thank you’ note on the dustbin for the refuse team, as no one felt up to drawing a rainbow.
Postscript Second week of June
SnapDragon Monitoring, the proud recipient of the Queen’s Award for Innovation, is on track. Most of the Dragons are back from furlough working, at least from their kitchens, and planning holidays – which lightens my heart.
The ergonomic investments in the sitting room have proved their weight in gold. The family has nearly forgiven me (the pile of washing has not).
The business is, almost, overwhelmed with work and positivity: those who paused their services came back much quicker than anticipated, so the counterfeiters are no longer winning; there is a stream of new clients to onboard; the team is happy and healthy; we are planning a socially distanced, super-safe and supportive working environment in the office; the tech sprint is ahead of target.
And my spreadsheet is singing. Onwards.
10 June 2020
Meet Salma Attan, founder of Bushwood Bees and Start-ups in London Libraries participant
Last year, Salma Attan decided it was time to turn her hobby into her livelihood and started her beekeeping business Bushwood Bees. She maintains hives on the roof of the East London Mosque, making honey and other bee-based products from her local source. On top of this, Salma offers paid beekeeping courses to beginners and provides guidance to experienced beekeepers. Here she discusses what convinced her to make that transition to business-owner, where the Start-ups in London Libraries' workshops fit into her journey and how she is dealing with the impact of COVID-19 on her business.
Both myself and my husband had been hobbysist beekeepers for 10 years. It got to where our hobby had expanded to the point that it felt like so much more than that. I had been appointed Essex Bee Health Officer, I had been teaching and mentoring new beekeepers as well as raising healthy local colonies of bees through our local Epping Forest Beekeepers Association.
Now that my children were older, the idea of starting up a business seemed more realistic. I also seemed to have more and more friends, family and neighbours knocking on my door wanting a few jars of honey and asking why I don’t sell online or have a shop! So there was certainly the demand, but was this enough to risk a start-up business? I didn’t think so. Honey was not going to pay the bills! However, the question naturally came up: why not use my skills for myself? And get a wage out of it? I have always been an advocate of beekeepers sourcing locally reared bees rather than importing, so it just made sense that I should supply this growing demand for buying local. This was far more of a motivation than anything else.
In the early stages of asking myself “Is this really such a good idea?”, I took part in the Start-ups in London Libraries workshops which made me realise that, actually, it was. The plan was sound, I had the beekeeping skills to execute the practical aspects of my idea and with the SiLL workshops I could focus on the practicalities of starting up a business.
The one area I seemed to have zero skills was technology! This is where Sarah [the Waltham Forest Business Champion] was a great help. She was happy to meet and give me plenty of ideas on how to get started. Sarah also let me know about where to get further free help to improve my use of social media in terms of business promotion – this is something I’m still learning but less anxious about. Sarah also gave me really good ideas for improving my business plan. It was helpful to have someone with fresh eyes looking at my ideas. She was willing to help put a pitch together, gave really practical advice and was able to give me fresh perspective on parts of my plan that I would not have had otherwise. After talking to Sarah, I settled on the name Bushwood Bees and registered my business under this name, an exciting first step after all the ooing and umming!
I set up my 'Beekeeping Experience Days' on both Eventbrite and Airbnb. I also agreed dates with the East London Mosque about hosting my Beginner Beekeeping Courses and listed them on Eventbrite. The website with the online shop was also set up and although it did take considerable time, eventually all my courses/experiences and website went live.
I also decided to give some free beekeeping talks in order to promote Bushwood Bees and all that was on offer. We worked with the council to arrange a schedule of workshops and talks, including family/child friendly workshops every day of the May half term at a different Waltham Forest Library.
Then came along COVID-19 and everything had to be cancelled. All the talks and workshops, the courses and experience days suddenly came to a halt. I did wonder if this was possibly the worst year to start a business! But this was clearly something I had no control over so no point complaining. It was a case of concentrating on what we could do in the business. Fortunately, as bees are livestock, the lockdown rules meant I was obliged, and indeed encouraged, to continue beekeeping. This meant I was able to take orders for rearing and selling colonies of locally produced honeybees. This has not been to the same capacity as it would have - had the courses been running, obviously the bulk of new customers would have come from those we would have been teaching this year - but I can't complain.
The other silver lining of the lockdown rules is the number of new honey customers I have gained. With regular grocery shopping becoming so difficult, it seems many people were looking online and locally for buying produce. After a few mentions on Facebook our lovely local community realised there was local quality honey on their doorstep. As the Ucraft have an Ekwid shop attached, customers could order and pay online and then collect from my doorstep during their daily walk or grocery shop. I was able to provide a completely contactless service and many of these customers helped to spread the word about Bushwood Bees.
Some of the talks we had planned have moved online, including one that was meant to be in Leytonstone Library. This seemed to work well and raised awareness of the business. We've also put up videos of myself and my husband beekeeping and sharing little tips and tricks for the beekeeping community. As my husband is also a beekeeper we are in the very fortunate position to be able to film each other beekeeping without breaking lockdown rules. This has also allowed us to continue offering support through our local beekeeping association and we have had further sales through this voluntary role.
In terms of my advice for anyone thinking of starting a business, make sure you have the support of your family! I could not have taken the first steps without the support of my husband. Think through your idea carefully and realistically. Then go for it.
I've also learnt that things do not always run smoothly! I expected things to go wrong (and they did sometimes) but told myself it’s all part of the journey and an opportunity to improve.
And hasn't 2020 been an example of that?! It has been an unprecedented year and a completely different turn of events in terms of my business plan. Planning is one thing, reality is something else altogether! But we have a lot of hope for 2021.
Find out more about Startup in London Libraries and how to grow ideas into successful businesses.
19 May 2020
Happy Birthday Start-ups in London Libraries!
Earlier this month, Start-ups in London Libraries - our programme designed to take business support out to high streets across London - turned one year old. We originally launched the project on 2 May 2019 at City Hall with an event chaired by our BIPC ambassador Dr Anne-Marie Imafidon and with a keynote speech from Deputy Mayor for Business, Rajesh Agrawal. Our ambassador, Tim Campbell MBE, who joined our panel discussion on the launch day, summed up the aim of the project: "everyone should have access to this business information and support. Libraries are not only books. They are about connecting people, social mobility, making a real change and impact on people's lives."
Since that day last year, over 1200 aspiring and early-stage entrepreneurs have received support from our team in local libraries across 10 boroughs and have begun to change the face of entrepreneurship across the capital.
Of course, given the current circumstances, we will have to delay our official celebrations for our first birthday, but we couldn't pass up on this opportunity to celebrate some of the incredible early-stage entrepreneurs who have taken part in the programme and become part of the fabric of SiLL. Read on for just some of their stories...
Salma
Salma turned her hobby of 10 years - beekeeping - into a successful business. Her company, Bushwood Bees, sells honey, bee-based products and hosts beekeeping experiences at one of her hives on the roof of the East London Mosque. During this period of lockdown, they have been running digital tutorials and demonstrations of beekeeping on social media and continuing to sell their products online.
It was the strong ethos behind her own beekeeping hobby that spurred her to take the leap: "I have always been an advocate of beekeepers sourcing locally reared bees rather then importing so it just made sense that I should supply this growing demand for buying local. This was far more a motivation then anything else."
She used the Start-ups in London Libraries programme to ground her business idea and get it up and running, particularly in terms of technology. About her one-to-ones with our Waltham Forest Business Champion Salma says "Sarah also gave me really good ideas for improving my business plan. It was helpful to have someone with fresh eyes looking at my ideas. She was willing to help put a pitch together, gave really practical advice and was able to give me fresh perspective on parts of my plan that I would not have had otherwise."
"The workshops are immensely helpful when it comes to developing your business ides. The Start-up Champions are great, they have real knowledge and can steer you in the right direction. And if they don’t know, they will they to find out!"
Ahmad
Ahmad's educational app company, Baracat Bros is going from strength to strength and his product, Foodology has recently been featured on ProductHunt, the go-to platform for launching new products. Designed with the aim of fostering learning through their interactive and engaging nature, Ahmad now has two products - Foodology, which focuses on educating children about nutritional value in foods and Bubblo World, designed for preschool-aged children.
He said about his experience with Start-ups in London Libraries: "I came out of the workshops with actionable advice like how to access funding, how to create a business model canvas and where to find resources to continue learning... Loretta [our Start-ups in London Libraries Greenwich Business Champion] is building a business community for people who want to pursue their own businesses and need the practical knowledge and the support network to do so successfully. I really believe that such communities are invaluable for anyone building their own business."
Warda
While studying speech therapy, Warda noticed how much of it didn't take into account culture and family background. Aiming to change the one-size-fits-all that she was witnessing, she started Language Waves, providing a fully-accessible and culturally diverse speech therapy service. Since registering her business (after taking part in the Start-ups in London Libraries workshops) she has been able to trademark her training manual, been awarded several funding grants to help further her business and received multiple top notch testimonials for her work.
Her local SiLL Business Champion, Loretta, helped her through the start-up stage: "I see her when I’m at different stages of the business. Her feedback helps me plan, focus and set realistic expectations for myself. Also her belief in my business has motivated me as she has brought out the best in me. I meet lots of people who want to start their own business and I always refer them to the SILL programme and Loretta. This is because it’s so accessible, well set up, and you know that you are getting advice and support from people who know what they are doing."
Read more about how Warda created a fully-accessable and culturally diverse speech therapy service.
Charlie
Charlie Boyd’s business, Firm Feet, focuses on various sessions to achieve movement and connection with your own body: "I recognised that movement was something I required for healing and liberating myself. I love dance and the type where I could feel as free as possible and let go. So I designed a session drawing on my qualifications and experiences that I knew worked for me so would surely help others." Her focus is on improving mental and physical health through movement and she has recently pivoted to develop audio sessions for people to use during this time of heightened anxiety (also designed with the aim of lessening people's screen time!)
Discussing her one-to-one advice sessions with the Waltham Forest Champion, Sarah, she says "Sarah has been instrumental in helping me gain clarity on moving forward and valuing myself. She always goes above and beyond supplying me with important documentation and hints and tips. I would say to anyone to not hesitate going to speak to your latest representative, there are only things to gain by doing so."
Sol
Sol and her husband are big fans of amateur basketball and her husband even coaches a team. Trying to rectify the poor experience of amateur basketball tournaments they were experiencing, they started London Basketball Nation. After setting up their company "just in case it worked", Sol organised a short tournament in June that year to test the waters. Teams decided to give them a chance and a 7-month tournament followed. They celebrated their first full year as a company in March. Sol says "we are looking forward to expanding our reach and have not only more teams but also a Women’s division."
"Start-ups in London Libraries' helped us see the organisation as a business rather than something to do on weekends. This is my first experience as an entrepreneur and I had to learn a lot about legal and financial aspects of a business in the UK; networking; social media… you name it! There is a lot of information out there, so much that can be not just overwhelming but also misleading so the SiLL project served as a guide. I would have loved knowing about the project from day one."
Usman
Haven Coffee is a socially-conscious coffee company. Each cup of Haven Coffee bought supports refugee communities across the UK, providing barista training for refugees building new lives for themselves in the UK. The Haven team also organise events to promote refugee artists and creatives. Usman, the founder of Haven, has recently introduced a virtual coffee scheme allowing customers to purchase a coffee in advance. And many of their events, including their art exhibition have moved online.
Usman took part in our first round of workshops and has received support from our Waltham Forest Champion, as well as from TERN (The Entrepreneurial Refugee Network).
Oz
Oz is the proud owner of The Scissors of Oz, a creative hair and healing Hub in Peckham. Her ethos goes beyond hair, providing a space for other womxn to test business ideas in collaboration with her and her space, exchanging skills and running workshops. A fundamental part of the business's ethos is 'breaking stigmas of conventional pursuits of “beauty”.
Oz is preparing for re-opening when she is able to and explains "my next step for our relaunch is to introduce more sustainable ways of hairdressing , use of products and services. I'm aiming to look into new ways of reusing items for environmental benefits and sustainability, as well as running workshops to empower people through hair."
She used Start-ups in London Libraries in Southwark saying "the SiLL project has given me the confidence and support every new business owner needs especially if you are going at it alone. My mentor Dean is very understanding and experienced and he is there to guide me with every step I take. It’s nice to have someone by your side who really cares about getting you to where you want to be."
Channing
As a 21 year old with English as a second language, accessibility was a key consideration for Channing Cloirec when taking part in any sort of business support programme: "I'm not well-placed to start any business without experience in the UK. SiLL is the best way to find exactly what you need with reactivity. Without SiLL I wouldn't have been able to realize the formalities of the company."
Channing's car export business, Channing's Shining Cars, is continuing to grow and develop. Since registering in July 2019 he has built a healthy profit margin, and displayed impressive growth of his business, including recently selling his 15th car! His new venture is called Pops n Bangs, a car lottery.
Aleksandra
After being made redundant, Aleksandra was looking for ways of using her practical skills and passion for yoga into something that could provide a salary. Focusing on our ever-increasing older population, her idea was to create a specialised yoga and meditation programme to improve the quality of life for this demographic. She wanted to create a different environment for older yoga lovers, making it less intimidating, more welcoming and focusing on exercises that would help specifically with mobility. She has recently adapted her business, Happy Stance Yoga, to offer Zoom sessions for older isolated people to help with fall prevention and ensure they are getting their daily exercise.
And just a few weeks ago, Aleksandra ran a stretching and meditation session for our SiLL team to help us during this high-pressure time, so we can testify to her ability as a guide!
She says: "I attended all the SiLL workshops and it was breath-taking how in no time I learned about all the practicalities so I could move on and test my business idea. So many people have ideas, but they do not know there is a treasure box in the reach of their fingertips. It is free and highly professional, effective and tailored-made for each individual, each business idea."
Moses
Moses launched his Greater BRiTs campaign at the Start-ups in London Libraries Greenwich Christmas start-up market, which took place at Woolwich Library last year, after taking part in the core SiLL workshops. "These two workshops gave me invaluable information on the support available to business start-ups, most of it free of charge. As a result of information I received from the workshops, I was able to successfully trademark and protect my BRiT logo."
Moses explains: "the Greater BRiTs campaign came about as a positive response to heal a divided Britain from the feeling of general anxiety about the future of the UK post the Brexit referendum. The British people have the creativity, inventiveness, energy, perseverance and resilience to see Britain thrive." Moses developed Greater BRiTs with the mission of "celebrating Britain's Unity, Inclusivity and Diversity". Moses has designed a BRiT t-shirt with over 300 customised messages to reflect the diversity of the British lifestyles, personalities, professions and communities.
We may not be currently in your local library but the Start-ups in London Libraries workshops are now all online. Visit the Startup in London Libraries website for all the information and to register for the next round of free webinars.
This programme is run in collaboration with ten London boroughs: Bexley, Croydon, Greenwich, Haringey, Lambeth, Lewisham, Newham, Southwark, Tower Hamlets and Waltham Forest.
04 May 2020
Book and podcast recommendations from the BIPC team
Missing our collections and the lovely members of the team who can help you navigate your way through them? Following on from the book recommendations from our BIPC entrepreneurs for World Book Night last week, we also asked our BIPC team for any suggestions of books, podcasts or online content which you may want to explore during this period. Here are their suggestions of what to get stuck into:
Meron, Business and IP Reference Specialist
In terms of books, She Means Business by Carrie Green is great – it’s insightful, gets you into a 'success' mindset and has amazing 'actions' at the end of every chapter.
For podcasts, I really like Start-up Stories by Andrew Warner. You get to hear the stories of many amazing entrepreneurs, through all the ups and downs. It’s very useful for visualising how you can overcome struggles yourself.
The Influencer Podcast is also very good. It is shorter, which I like, and Julie Solomon covers some great topics that would help any entrepreneur at any stage.
Lola, Subject Librarian in the Business & IP Centre
Testing business ideas: a field guide for rapid experimentation by David J. Bland/Alex Osterwalder. This book explains how systematically testing business ideas dramatically reduces the risk and increases the likelihood of success for any new venture or business project. The visuals/designs make the book fun to read and easy to understand.
Plus, you can find more information on business ideas at https://startups.co.uk/business-ideas/.
Crafts have surged during this period and as a result Crafts Magazine has selected a range of craft-related podcasts to inspire and inform you.
And then if you discover an undiscovered talent that could be the basis of a business, the winner of the Best Start-Up Inspiration Book Award at the 2019 Business Book Awards, The Creative’s Guide to Starting a Business: How to Turn Your Talent into a Career by Harriet Kelsall takes you through the very first steps of defining creative and financial success to ultimately establishing a rewarding start-up.
Neil, Manager of Business & IP Centre
A couple of oldies but goodies that I recommend are:
- Business as Unusual by Anita Roddick
- What would Google do? by Jeff Jarvis
- Steve Jobs by Walter Isaacson
- Soul Trader by Rasheed Ongalaru
- The Name of the Beast by Neil Taylor
Loretta, Start-ups in London Libraries Champion, Greenwich
In terms of business podcasts that I recommend for people to listen to I would suggest:
- Hustle – I have to admit to a vested interest here, as I host this myself with my co-host Farah, but we aim to focus on exploring the business journeys, trials and wins of underrepresented entrepreneurs.
- Championing Women’s Voices hosted by June Sarpong
- Nick Bradley’s Scale Up Your Business
- Lead to win with Michael Hyatt & Megan Hyatt Miller
I also think Andyshvc (a startup investment coach) is great to follow on Instagram.
Nigel, Research and Business Dev Manager
Two that are worth mentioning, particularly at this moment in time are:
- Value proposition design by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith - a very useful approach to assessing changing needs and priorities at a time of massive disruption and developing products and services that meet these needs. Also an effective process for assessing and revising existing business developments. Feels very topical!
- Lean customer development: building products your customers will buy by Cindy Alvarez – this showcases really practical approaches to engaging with customers to find out how their needs and experiences are changing.
Gloria, National Network Co-ordinator Apprentice
There's a book I recently read She's Back by Lisa Unwin and Deb Khan. It's aimed at women who had taken a break in their career (mostly because of motherhood, but also for those who took a break later in life for any other reason). It’s very uplifting and has plenty of resources and practical tips.
Mark, Start-ups in London Libraries Champion, Lewisham
In terms of books – everyone should read Rich Dad, Poor Dad. I would also recommend following the Financial Times and Bloomberg on Instagram.
Alex, BIPC Sheffield
There are some good podcasts coming from Courier at the moment, especially in reaction to the current situation.
Remi, Business Programmes Manager
I have so many recommendations:
- Profit First by Mike Michalowicz – I think this is a must read for any business. It will have you thinking about finance and operating your business with an exit plan from day dot.
- Any book by by Seth Godin – he makes all businesses think a little further outside of the box.
- The Mom Test by Rob Fitzpatrick – a book on how to talk to customers and figure if your business is a good idea when everyone else is lying to you. For me, this is an absolute must-read before investing into your business.
In terms of podcasts, I like Founders Clinic by Andy Ayim and Nana Parry – a podcast where underrepresented entrepreneurs openly and honestly discuss their companies.
Vanesa, Innovating for Growth Project Manager
I recently watched a Netflix TV series called Self Made about Madam C. J. Walker, the first female self-made millionaire in America. She was an entrepreneur, philanthropist, and a political and social activist. She was also a black lady which back in the 1900s in the US adds even more merit to what she achieved. It's still so topical, it even covers the struggles for women to get funding! I found it very inspirational, so if you were looking for something to watch these days, I strongly recommend it.
Clare, Strategic Partnerships Manager
Some of our BIPC Ambassadors have been involved in some great content. For example, Paul Lindley's book, Little Wins is very apt for current times. Plus, our Entrepreneur in Residence, Julie Deane was interviewed for the BBC podcast The Disruptors. Her discussion with Kamal Ahmed and Rohan Silva really was a great piece - she was on top brutally honest form!
26 April 2020
Will Intellectual Property provide ‘the cure’ for Covid-19?
The world is waiting for a breakthrough. Global attention is on the discovery and manufacture of an effective vaccine against Covid-19. Today is also World Intellectual Property day, so right now, all intellectual property (IP) related to treatments and vaccines is of intense interest.
And this is where it gets interesting and complicated.
There are some big questions about what existing and emerging IP can be deployed to create a vaccine to help solve the Covid-19 crisis and how that is done within the existing laws protecting IP.
Though one thing about finding a solution is clear, there is no single government or company that has all the know-how or answers. Some form of working collaboration between government, research institutions and private industry will be required. And this may even need to be international.
So agreements around IP rights will be key to how a vaccine is developed.
Out of all the five forms of Intellectual Property (patents, trademarks, design right, copyright, trade secrets) recognised around the world, developments in patents and trade secrets are taking centre stage.
So why patents?
Patents
A patent is granted by a government authority (we’ll see why this is important) to an inventor giving them the right for a limited time (usually 20 years) to prevent others from making, using or selling the invention. Patents must meet two important criteria; it must be an innovative step on what has gone before and not disclosed.
Many vaccines are made up of multiple patents because a vaccine itself is a biological preparation containing differing ingredients. How those different ingredients are composed is the innovation and therefore where the patents sit.
As a form of intellectual property, patents can be sold or licensed to others to the benefit of the owner. Patent rights can also be waived if the inventor so chooses.
Could these rights then be waived in the interests of speedily creating a vaccine? And would companies do this voluntarily? The big issue for them is the cost incurred in developing those patents licenced for use in a vaccine and this may prove to be too great a disincentive.
Governments may also look at their options.
Governments and IP
One extreme scenario are compulsory licences. Because patents are a state granted right, governments under exceptional circumstances can, if they choose, assert rights over ownership and manufacture to third parties.
In fact a number of countries are actively pursuing this route. Among them Germany, Canada, Chile and Israel. Other provisions are covered under UK law for the use of patented inventions for services to the Crown. The question is whether this provision will need to be called upon.
And what company would even want to be named as having their IP requisitioned?
It would also be assumed that such exceptional intervention would involve some compensation to patent holders.
So might companies and research institutions voluntarily share information?
Trade Secrets
This is where another form of IP is crucial in the hunt for a vaccine against Covid-19; trade secrets. This IP is as simple as it sounds. Companies in the course of their activities may acquire know-how that gives them a competitive advantage. This know-how is so important that knowledge of it is protected and bound by confidentiality to those working with it.
Companies and research institutions working in drug and vaccine discovery work with multiple forms of trade secrets.
Patents alone won’t resolve the challenge of creating a vaccine, there need to be trade secrets such as gene sequencing, manufacturing methodology and a whole host of other forms of data required in vaccine development that may even include business modeling and pricing.
Therefore companies and institutions will have knowledge that will need to be voluntarily revealed in any form of collaboration and I'd expect under specific conditions of agreement.
And some are moving in this direction.
Collaboration is Key
Recent discussion of creating a patent pool of shared patents to help in the fight against Covid-19 has gained some traction. The Costa Rican President Carlos Alvarado Quesada has initiated the call for a medicines patent pool available for free or licensed on reasonable terms, as well as the sharing of other data. This has been endorsed by the WHO.
So much is happening in the fight against Covid-19 that a complete list of current collaborations across the world has been produced and can be found on the Milken Institute who are compiling all the current treatments and vaccines in the pipeline.
Another organisation, the Coalition for Epidemic Preparedness Innovation (CEPI) is an ‘innovative global partnership between public, private, philanthropic and civil society organisations’. This overseeing body is co-ordinating funding and deploying it. CEPI has helped fund the recent Oxford University vaccine.
They are also collaborating with GlaxoSmithKline who own the patent to an important adjuvant to enhance the effectiveness of any vaccine.
CEPI is an example of how public, individual, research institutions and the private sector are coalescing and co-ordinating their responses to Covid-19. The fruits of this provide some cause for optimism for finding a workable vaccination that benefits all contributors.It’s an indication of where we may be heading in terms of how IP is shared in such unusual times.
‘Where there’s a will there’s a way’ couldn’t be truer in our urgent need to find a vaccine against Covid-19. And the way will require a significant collaboration of IP, public and private interest. Something the world will hope for more of this World IP Day.
Jeremy O’Hare is an Information Expert in Intellectual Property at the British Library.
21 April 2020
National Tea Day with HumaniTea
With National Tea Day taking place on the 21 April, we caught up with Innovating for Growth: Mentoring alumna, Tina Chen, about her business HumaniTea, a tea beverage social enterprise that supports wellbeing and sustainability initiatives.
As a Taiwanese-American living in London, Tina was inspired by Taiwanese bubble tea and British tea drinking culture and decided to create the UK’s first plant-based tea lattes. Prior to launching HumaniTea, Tina worked as a Technology Consultant, performing project management activities for large-scale software implementations. After consulting for three years, she began her MBA journey at Imperial College Business School, where she honed in on innovation, social impact, and sustainability modules. Tina shares, “With my love for a quality cuppa and my desire to make a positive impact on society, I made a career switch from IT to just tea and incorporated HumaniTea in December 2018.”
Tina used the British Library’s Business & IP Centre (BIPC) to search for consumer research reports on the tea market, including Mintel and Euromonitor, which are available for free to Business & IP Centre users. “The market research reports provided me with valuable information about market size that would have taken me months and large amounts of money to gather if I only conducted primary research. Through secondary research, I learned about market trends for ready-to-drink tea, plant-based milks, and low-sugar soft drinks.”
In the UK, the soft drink sector is booming with sales valued at £15 billion. The flavoured milk drink and milk alternative sales are valued at £538 million, ready-to-drink (RTD) coffee sales are valued at £146 million, and RTD tea sales are valued at £23 million. Tina explains, “Consumers desire organic RTD tea with low sugar or health benefits. There is an expected increase in the range of RTD tea, like matcha and kombucha, as consumers search for heathier alternatives to RTD coffee and energy drinks. In fact, 1/3 of UK adults think cold tea is a good alternative to other soft drinks.”
As well as the health benefits (all her flavours Matcha, Earl Grey, and Rooibos, contain low sugar and calories, exclude preservatives, artificial flavours, or any additives), ethical sourcing and sustainability are at the heart of HumaniTea. Their teas come in paper bags from Fairtrade, organic farms, oat milk is used instead of dairy as oat milk is one of the most eco-friendly milks available and making one cup of tea requires less water usage and releases less CO2 emissions than making one cup of coffee.
Besides performing market research, Tina also attended several events at the BIPC, including the monthly Inventors’ Club special food edition. “During these events, I exchanged networks with fellow entrepreneurs and gained knowledge on intellectual property, especially trade mark protection.”
However, registering her intellectual property hasn’t been a straightforward process. Four months after filing for four trade marks in December 2018, Tina received a cease and desist letter from the soft drink producer Schweppes. Now in a cooling off period until late 2020, Tina has gone on to file for a fifth trade mark and has successfully crowdfunded over £10,000 through the NatWest x Crowdfunder Back Her Business Programme. This will allow Tina to scale-up manufacturing and pursue a rebrand with the newly filed trade mark, HumaniTea. “Showing humanity is displaying compassion and kindness towards others, so as a social enterprise, we felt the name HumaniTea really embodied our business selling tea lattes to make a positive impact on society and the environment.”
Prior to the coronavirus outbreak, HumaniTea lattes were available at Imperial College London and farmers’ markets, like Borough Market. “As we possessed an offline presence, new social distancing rules meant that we could no longer trade at our main points of sale. We are using this time wisely to develop our brand image with a professional designer and prepare for production with a contract manufacturing partner as we scale-up from commercial kitchen production.”
Tina continues to engage with consumers via the brand’s social media platforms (Instagram, Facebook, Twitter and LinkedIn). “In unprecedented times with unknown outcomes, I’m doing my best as Chief Tea Officer to form contingency plans and remain both realistic and optimistic at the same time. In 2020, we plan on manufacturing our vegan tea lattes in a factory and delivering all the pre-orders of our tea lattes and HumaniTea merchandise that we received through our crowdfunding campaign. We will continue our discussions with retailers and distributors and hope to bring our tea lattes to supermarkets, universities, office canteens, and online environments in the near future!”
Tina has also participated in the BIPC’s Innovating for Growth Mentoring Programme. “I was matched with a fantastic mentor Sam Duong, the CEO of Ming Foods, who helps guide and motivate me through his 16 years of experience in the food manufacturing industry. Through our mentoring relationship, I have gained so much knowledge on manufacturing, contracts, supply chain, sales, margins, cash flow models, and team management. Discussing with my mentor my company goals and desires for scaling-up my start-up, I feel confident about my business decisions with strong foundations in place. Sam challenges me to think beyond the present and prepare for the future, allowing me to grow and develop my entrepreneurial skills and focus on my goals. At one of our mentoring meetings, I visited Ming Foods state-of-the-art factory, where they produce duck pancakes and bao buns that are sold both domestically and internationally. I am inspired by the entrepreneurial spirit of Sam and the success of Ming Foods and have truly benefited from the Innovating for Growth Mentoring Programme. I aim to also grow HumaniTea and achieve UK-wide and international sales and bring the drink that’s good for humanity to our global community!”
To find out more about the Innovating for Growth: Mentoring Programme, visit our website. You can also book on to our free IP and business virtual one-to-ones with the BIPC reference team. Book your slot here.
27 March 2020
A message from the BIPC
Since 2006 our doors have been open to everyone. Throughout this time our mission has remained constant: to help businesses to innovate and grow, and to diversify and democratise entrepreneurship across the country through our free and low-cost support from our base at the British Library, and, more recently, across ten London boroughs and our national network of BIPCs.
Like you, only a couple of weeks ago we were also looking ahead to scaling-up and developing our services, with a central government investment in the regional expansion of business support via libraries, enabling us to reach both the high street and rural areas. Now, like you, we are adapting to the new and changing patterns of our lives. In these unprecedented times, we, at the British Library and our partner libraries, find ourselves spread out in our own homes and unable to offer our normal face-to-face support.
But opportunities remain. Technology keeps our network of libraries working together with our expertise and resources pooled. It also keeps us connected with you and, during this time, we are providing many of our normal workshops as webinars, and free online one-to-ones will soon replace walk-ins and meetings. We are also working on developing content that is relevant to these unique and uncertain times. Please do make sure that you are following us for the latest updates, including additions to our schedules and our offering. As you will have seen in the news over the past weeks, the business landscape is changing at a rapid pace and we, along with our service delivery partners, are working to be as reactive as possible to the impact these developments will have on small businesses.
An extremely important group in our community are the fellow advisors and presenters who work with us, running the workshops and events. I’d like to use this moment to personally thank all of them, especially as we look at transforming our services together, to ensure we can continue to offer our support during this period.
More so than ever, we know how important it is for us to stay connected with our users and to provide support through the training and mentoring that we can still offer you. Our doors remain open – in the virtual sense for now - and we’ll listen to you across social media and through our helplines to inform what it is you need us to be in the coming weeks and months.
We remain committed to the success of new start-up businesses using our services, as well as the well-being of the courageous entrepreneurs who lead them. Despite the multiple hurdles ahead, we will be here to help you keep your ambitions alive.
Isabel Oswell
Head of Business Support Services
02 March 2020
Getting to grips with IP: Back to basics
We asked Briffa, a boutique IP law firm based at the Business Design Centre in Islington, who are specialist IP lawyers and Business & IP Centre delivery partners, to unravel the confusion and complexities around IP…
IP is like spaghetti. A big tangled mess. We frequently hear people say things like “I want to trade mark my idea!” (you can’t) or “how do I patent my business model?” (you can’t) or “I paid you to design something, so surely I own the copyright!?” (not necessarily). It’s only when we untangle the spaghetti and get to grips with the individual rights that sit underneath that umbrella term that we can hope to discover how intellectual property can be used to protect the fruits of our creative labour. So here are a few basics to get started:
What is intellectual property?
Intellectual Property, or IP, is an umbrella term we use to describe a collection of rights which, broadly speaking, allow people to control the use of their creations. The common thread that runs through all IP rights is that their value derives, in part at least, from the ability of the IP owner to exercise monopoly control over what they have created. Or, to put it another way, to stop someone else from using their stuff.
What are the main IP rights?
The four main statutory IP rights are:
- Copyright - which allows the creators of literary, dramatic, musical, artistic and other creative works to prevent third parties from copying or otherwise using their works without authorisation
- Trade marks - which allow the owners of brand assets such as names, logos, slogans and jingles to prevent competitors from using those brand assets without authorisation
- Design rights - which allow product designers to prevent others from using their designs without authorisation
- Patents - which allow inventors to prevent others from using their inventions without authorisation.
How do I get these IP rights?
There are two main categories of IP rights, registrable and unregistrable. As the name suggests, registrable IP rights are rights that require registration in order to secure protection. Conversely, registration is neither necessary nor possible in the case of unregistrable rights. Instead, those rights simply arise automatically.
What are the registrable rights?
The main registrable rights are:
- Patents
- Trade marks
- Registered designs.
In the case of these three rights, protection normally starts from the date the application is filed (not the date the registration process is completed, which in the case of trade marks might be a number of months after the application is filed and in the case of patents might be a number of years after the application is filed). Patent protection normally lasts for 20 years and renewal payments must normally be made annually to maintain the patent.
Trade mark protection lasts forever provided that renewal payments are made every 10 years.
Registered design rights last for a maximum of 25 years and renewal payments must be made every five years.
What are the unregistrable rights?
The main two unregistrable rights are copyright and design rights. In the case of UK unregistered rights (copyright and UK unregistered design rights) protection arises automatically from the moment of creation, usually in favour of the creator. Copyright usually lasts until 70 years after the death of the creator of the work (though the term of protection is shorter for some categories of work). UK unregistered design rights last for 15 years from the date the design is created or 10 years from the date the design is first made public, whichever occurs first. EU unregistered designs rights last for 3 years from the date the design is first made public in the EU.
Copyright protection ‘usually’ arises in favour of the creator? Huh?
Yes, the default position under English copyright law is that the creator of a work is the first and automatic owner of the copyright in that work. However, there is a major statutory exception to that rule. If the creator of that work is acting in the course of their employment, then copyright rests automatically with the employer and not the employee. In many cases, an employment contract will contain an IP clause confirming that the employer and not the employee will own any IP created or developed by the employee in the course of their employment.
But surely if I pay someone to design my logo I own the copyright, no?
Not necessarily. As above, the default position is that the creator of a work owns the copyright in that work unless they are an employee acting in the course of their employment. So if you pay a freelance artist to design a logo, no, you will not necessarily own the copyright in the logo (even if you have paid them). Depending on the circumstances, you may have an implied right (licence) to use the copyright but an implied licence is not the same as full ownership and if you want to secure full ownership of the copyright in your logo you must have a written copyright assignment signed by the artist.
What about ideas generally? How are those protected?
IP rights generally do not protect ideas. They protect the expression of ideas. For example:
- Copyright protects artistic works (i.e. the physical expression or manifestation of an idea such as a photograph of a bridge taken at sunset), but it does not protect the idea or concept behind the artistic work (i.e. the idea of taking a photograph of a bridge at sunset)
- Design rights protect the appearance of products (i.e. the shape and surface decoration on a piece of furniture), but they do not protect the idea or concept behind the appearance of the product (e.g. a rustic style or a modern style of furniture)
- Patents protect inventive products and processes (i.e. a new technical invention for automatically locking a car using a sensor), but they do not protect the idea or concept behind the invention (e.g. the idea of having cars lock automatically upon a sensor going out of range of a vehicle)
- Trade marks protect specific brand identifiers (i.e. a particular word, logo, strapline, colour or shape that customers use to identify the brand), but they do not protect the idea or concept behind the brand identifier (a particular style adopted by a range of brand identifiers).
So there is no way to protect an idea or concept?
The best way to protect an idea or a concept is to keep it confidential and control its disclosure by ensuring that anyone you share the idea or concept with signs a non-disclosure agreement (or NDA) which contractually precludes them from sharing the information publicly or taking the information and using it for their own purpose. A famous example of information which has retained its value by virtue of its confidentiality is the recipe for Coca-Cola. Its value does not derive from the fact that that the recipe is patented, or from any other registration. Its value derives from the fact that it is a very closely guarded trade secret.
What about ‘taking inspiration’ from someone else’s work? Does that infringe their IP?
Big question, short answer. It depends. All IP rights have different legal test for what constitutes infringement and these different legal tests therefore determine the scope of protection afforded to the IP owner. So let’s take a look at two examples: infringement of copyright and infringement of registered design rights.
Infringement of copyright
The test for infringement under English law is whether or not the alleged infringer has copied the ‘whole or a substantial part’ of the original copyright work. If the whole or a substantial part of the actual original work has been copied (e.g. the specific artistic pattern) then there is a likely a case to be made for copyright infringement. If the whole or a substantial part of the original work has not been taken (e.g. the specific pattern has not been copied but only the concept/idea/style of the pattern has been taken) then it is less likely that there is a case to be made for copyright infringement.
Infringement of registered design rights
The test for infringement under English law is whether or not the alleged infringer has created a product which creates ‘the same overall impression’ as the earlier registered design. If it does (e.g. the two pieces of furniture create the same overall impression from the perspective of an informed user e.g. a furniture enthusiast) then there is likely a case to be made for design infringement. If it does not (e.g. the two pieces of furniture are somewhat similar but they do not create the same overall impression such that an informed user e.g. a furniture enthusiast would very easily tell them apart) then it is less likely that there is a case to be made for design infringement.
So I might get into trouble by simply taking inspiration from the world around me? Madness!
Well, the first point to bear in mind is that in these situations the specific facts of the case are crucially important.
With copyright, a court would look at the most creative/important bits of the earlier design. If those bits have been copied, the court might find that the infringement claim is made out (even if those most creative/important bits only make up a minority of the overall earlier design i.e. the test for copyright infringement is more qualitative than quantitative).
Similarly, with design infringement, the court would look at the things like any existing designs, which might be very similar to the earlier design. If there are lots of similar designs out there, the scope of protection of the earlier design will be narrower (i.e. limited to the differences between all the other similar designs); whereas if there are not, and therefore the earlier design is quite unusual/novel, the scope of protection will be broader.
In the final analysis, it is better to be inspired by concepts, themes and/or ideas if possible, and to develop a new creative work based on those concepts, themes and/or ideas. If you start by copying an existing creative work and modifying it here and there in an attempt to put distance between the old work and the new work, you run the risk of incorporating into the new design elements from the old design which will quite obviously be the result of copying rather than coincidence.
My head hurts, what now?
IP is not just like spaghetti, it’s a veritable spaghetti monster with issues too complex for Oprah. My advice: take advice. The British Library’s Business & IP Centre offers a wealth of advice and resources to businesses and individuals who are trying to wrap their head around their IP. Take a look at the website to find out more.
Similarly, Briffa is always happy to take your call/meeting and give you a steer on any IP issue. Contact 020 7288 6003 or email to book a free consultation.
28 January 2020
What's your New Year's Resolution for 2020?
We have been speaking to some of our BIPC businesses as part of our brand new #HighStreetHeroes feature on Instagram. Every Monday you will find insight into their business journey, their best pieces of business advice and you will also have the opportunity to ask them any burning questions you may have. Make sure to follow us to find out more about our buzzing community of entrepreneurs. In the meantime, as January is all about self-reflection, evaluation and setting aims, read on to hear more about some of our High Street Heroes' New Year's Resolutions, and how they are hoping that these targets can help their business:
Amanda, I Can Make Shoes
'My 2020 resolution’s to plan my workdays in 1-hour increments the night before. This increases my productivity massively. I’m also going to meditate in the mornings. This helps me keep a light-hearted happy attitude throughout the day.'
Lauren, Lady Dinah's Cat Emporium
'This year, I've set myself the New Year's Resolution of improving our sustainability practices, particularly when it comes to waste management, the chemicals we use in the cafe and reducing packaging use where we can for merchandise. Maintaining a stable and responsible business is always the goal for us: the hospitality sector and High Street in general are quite volatile and our goal is to continue to do what we are doing to maintain our current strength.'
Chloe and Abigail, Buttercrumble
'We tend not to set New Year's Resolutions. However, we do follow a mantra: refocus, refresh and restart. The quietness of January always offers an opportunity for personal and business development.'
Joe, Krio Kanteen
'My New Year's Resolution for 2020 is to not be so possessive over my business. I've realised that sharing responsibilities can be really beneficial for business growth. The trading of ideas and expertise also keeps things fresh and allows your business to remain innovative.'
Mickela, HR Sports Academy
'This year, I'm setting myself 2 New Year's Resolutions:
1. Stop being a control freak and trying to do everything myself
This year I will become better at delegating tasks to other members of staff and up-skilling people within the organisation to help ensure that I do not get overwhelmed with workload and I stay focused on developing the business
2. Take more time out for self care
Doing simple things like getting my nails done, having facial and massages, mediating and working out to enable me to relax, recharge and refocus. Physical and mental well-being is so important for everyone, and with the demands of running a business it’s easy to forget to do the little things which will prevent you from burning out.'
Natalie, Acacia Facilities
'This year, I'm going to step out of my comfort zone to develop new beginnings within my personal and business life, exploring new abilities to create a better life balance.'
You can find our #HighStreetHeroes feature on our Instagram page every Monday.
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