Open source software is a valuable alternative to commercial software, but its decentralised nature often leads to less than polished user interfaces. This has also been the case for the Universal Viewer (UV), despite attempts over the years to improve the user experience (UX) for viewing digital collections. Improving the usability of the UV is just one of the challenges that the British Library's UV team have taken on. We've even recruited an expert volunteer to help!

Digital Curator Mia Ridge talks to UX expert Scott Jenson about his background in user experience design, his interest in working with open source software, and what he's noticed so far about the user experience of the Universal Viewer.

Mia: Hi Scott! Could you tell our readers a little about your background, and how you came to be interested in the UX of open source software?

Scott: I’ve been working in commercial software my entire life (Apple, Google and a few startups) and it became clear over time that the profit motive is often at odds with users’ needs. I’ve been exploring open source as an alternative.

Mia: I noticed your posts on Mastodon about looking for volunteer opportunities as you retired from professional work at just about the time that Erin (Product Owner for the Universal Viewer at the British Library) and I were wondering how we could integrate UX and usability work into the Library's plans for the UV. Have you volunteered before, and do you think it'll become a trend for others wondering how to use their skills after retirement?

Scott: Google has a program where you can leave your position for 3 months and volunteer on a project within Google.org. I worked on a project to help California Forestry analyse and map out the most critical areas in need of treatment. It was a lovely project and felt quite impactful. It was partly due to that project that put me on this path.

Mia: Why did you say 'yes' when I approached you about volunteering some time with us for the UV?

Scott: I lived in London for 4 years working for a mobile OS company called Symbian so I’ve spent a lot of time in London. While living in London, I even wrote my book in the British Library! So we have a lot in common. It was an intersection of opportunity and history I just couldn’t pass up.

Mia: And what were your first impressions of the project? 

Scott: It was an impactful project with a great vision of where it needed to go. I really wanted to get stuck in and help if I could.

Mia: we loved the short videos you made that crystallised the issues that users encounter with the UV but find hard to describe. Could you share one?

Scott: The most important one is something that happens to many projects that evolve over time: a patchwork of metaphors that accrue. In this case the current UV has at least 4 different ways to page through a document, 3 of which are horizontal and 1 vertical. This just creates a mishmash of conflicting visual prompts for users and simplifying that will go a long way to improve usability.

A screenshot from Scott's video showing multiple navigation areas on the UV

How can you help improve the usability of the Universal Viewer?

We shared Scott's first impressions with the UV Steering Group in September, when he noted that the UV screen had 32 'targets' and 8 areas where functionality had been sprinkled over time, making it hard for users to know where to focus. We'd now to like get wider feedback on future directions.

Scott's made a short video that sets out some of the usability issues in the current layout of the Universal Viewer, and some possible solutions. We think it's a great provocation for discussion by the community! To join in and help with our next steps, you can post on the Universal Viewer Slack (request to join here) or GitHub.